Swiggy agent helps elderly couple in Chennai contact son who met with accident

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A Swiggy delivery agent in Secunderabad went the extra mile to help an elderly couple in Chennai contact their son. The Swiggy agent has been inundated with praise and good wishes since the story was shared online by Twitter user Saikiran Kannan.

Kannan said the man’s parents were distant relatives of his mother. Living in Chennai, they had been unable to reach their son, who lived in Secunderabad, over the phone for the last few days.

Worried, the couple contacted Kannan’s mother for help, who came up with the idea of ordering something from Swiggy and requesting the delivery agent to check up on the man. Kannan did not name the ‘missing’ man, referring to him only as Mr X.

“Given it was really late on a Sunday night, my mother decided to take a chance with Swiggy Instamart by choosing some biscuits and juice items to be delivered there. Her idea was to check on Mr X & ensure he was safe and sound,” the Twitter user explained.

Given it was really late on a Sunday night, my mother decided to take a chance with @SwiggyInstamart by choosing some biscuits and juice items to be delivered there. Her idea was to check on Mr. X & ensure he was safe and sound. A police complaint was the next option.@Swiggy

— Saikiran Kannan | 赛基兰坎南 (@saikirankannan) September 12, 2022

Meanwhile, taking to Mr X’s friends revealed that the address his parents had was incorrect. The correct address was procured, and Kannan’s mother again called the Swiggy agent, requesting him to return to the spot and check once more for the ‘missing’ Mr X.

At this point, it was close to 10 pm and the Swiggy agent was delivering another order. Still, he promised to check the new address.

My mother had stored the # of the Swiggy man and called him again to check if he could go to this new location to check on Mr. X again!? The delivery man was kind enough to say that he would do it upon completion of his current delivery order.

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— Saikiran Kannan | 赛基兰坎南 (@saikirankannan) September 12, 2022

“He called exactly 30 minutes later, standing outside the flat of the person whom my mother was trying to reach,” wrote Kannan. “Once the door opened, he handed over the phone to Mr X and asked my mom to confirm that he was the one she was looking for. And there he was!”

He called exactly 30 minutes later, standing outside the flat of the person whom my mother was trying to reach. Once the door opened, he handed over the phone to Mr. X and asked my mom to confirm that he was the one she was looking for. And There he was!

— Saikiran Kannan | 赛基兰坎南 (@saikirankannan) September 12, 2022

After speaking with the Swiggy delivery man, he called up his parents and related the whole incident to them. The best part, according to Kannan, was that the agent even delivered the biscuits to him.

“My mother felt grateful to the Swiggy man (Mr. Srinath Srikanth) who works around the West Venkatapuram, Old Alwal, (Secunderabad area),” wrote Kannan, adding that she transferred some money to him for going “above and beyond to help an old couple get in touch with their dear son!”

My mother felt grateful to the Swiggy man (Mr. Srinath Srikanth) who works around the West Venkatapuram, Old Alwal, (Secunderabad area). She asked for his GPay details & transferred some amount for having gone above & beyond to help an old couple get in touch with their dear son!

— Saikiran Kannan | 赛基兰坎南 (@saikirankannan) September 12, 2022

Meanwhile, Twitter has been flooded with praise for Srinath Srikanth. Swiggy responded to the viral thread, asking for the order ID so they could reach out and “appreciate him for his efforts.”

“Such an inspiring thing, and a happy ending,” wrote one commenter. “Excellent idea and great work done. All the people involved in the exercise need to be complimented. Digital Help,” another remarked.