Swiggy has increased its platform fee to ₹17.58 per order, following Zomato’s recent hike. The move comes as Swiggy faces rising expenses and losses, while Zomato posts strong profits, prompting discussion and reactions from users online.
Move comes shortly after Zomato’s effective platform fee rose to Rs 18
As platforms tighten support through chatbot-led systems to curb costs and misuse, customers say resolving complaints has become slower, more rigid, and harder to escalate.
The latest hike, up from Rs 12.5, comes six months after Zomato's last revision, as platform fees remain a key margin lever for food-delivery major
Despite restaurants grappling with soaring LPG costs, supply disruptions and menu cuts, delivery partners for platforms like Swiggy and Zomato report little to no impact on order volumes or earnings, with demand largely stable after an initial dip
Even if tensions ease soon, restaurants could need 30–60 days to normalise operations, and potential price hikes in the interim may pressure food delivery platforms, stakeholders told Moneycontrol
Cooking gas shortages linked to the Israel–Iran war has had a ripple effect through restaurant kitchens across India, pushing up LPG prices, forcing menu changes and prompting industry bodies to seek government intervention.
Founder Aravind Sanka says the platform aims to build a “restaurant-first model” rooted in transparency and everyday low pricing
“While the product market fit was emerging, the broader economics made it challenging to scale,” the email, sent on February 19, reviewed by Moneycontrol, said.
China, US to send ministerial delegations to the five-day gathering
Zepto and Swiggy to run dark stores inside Bharat Mandapam for on-site deliveries
Flipkart is evaluating a foray into India’s online food delivery segment, with a pilot likely in Bengaluru around May–June and a broader launch possible by late 2026 or early 2027, said a report
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Motilal Oswal is bullish on Swiggy has recommended buy rating on the stock with a target price of Rs 440 in its research report dated January 29, 2026.
Swiggy has reached out to the customer but has not yet publicly detailed whether the delivery executive violated company policy or what corrective action, if any, has been taken.
Even as Instamart scales rapidly and quick commerce emerges as a larger addressable market, Swiggy’s food delivery chief tells Moneycontrol the company is backing multiple growth engines in parallel, with experimentation in food delivery continuing independently of performance in other verticals, while maintaining 18–20% growth guidance for the segment.
Swiggy share is down 20.5% so far this year. CLSA downgraded to ‘Hold’ and cut its price target to Rs 335 on missing revenue and Ebitda estimates.
Stocks to Watch, 30 Jan: Stocks like ITC, Tata Motors Commercial Vehicles, One 97 Communications Paytm, Swiggy, Colgate Palmolive India, NTPC Green Energy, Indegene, Great Eastern Shipping Company, Orient Cement, Container Corporation of India, MTAR Technologies, Usha Martin, and Syrma SGS Technology will be in focus on January 30.
Swiggy reported net loss of Rs 799 crore in Q3FY25
With delivery growth increasingly constrained by pricing sensitivity and thin margins, restaurant partners and platforms are pushing for GST clarity, lower compliance costs and policy stability to sustain online demand
Swiggy has announced that users can now order food, groceries, and book restaurant tables directly using AI tools like ChatGPT and Claude.
In the current market condition, key would be to stay highly selective, not short the markets too much, and stay invested in relatively stronger pockets, said Milan Vaishnav.