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Telecommuting emerges as downturn winner as life goes online in times of COVID-19

Read on to know how this niche segment is making the most coronavirus blues

April 17, 2020 / 12:47 IST

The need to practice social distancing in the times of the coronavirus pandemic has forced millions of employees around the world to work from home.

Companies involved in telecommuting are seeing unprecedented growth in demand as more and more corporates shift to virtual offices amid the coronavirus pandemic.

San Francisco-based Slack Technologies added 2.5 million users between March 10 and 25, making it one of its most "productive" months.

Growth was “across the board” both geographically and in the rate of new team-account creation for current customers for March.

“A surge of brand-new people started in the week of March 9... by the week of March 16, growth was a steep vertical. Everything I was trying to accomplish as CEO in a cultural work sense, the efficacy of communication, was happening,” said founder Stewart Butterfield in an interview with MarketWatch.

COVID-19 Vaccine

Frequently Asked Questions

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How does a vaccine work?

A vaccine works by mimicking a natural infection. A vaccine not only induces immune response to protect people from any future COVID-19 infection, but also helps quickly build herd immunity to put an end to the pandemic. Herd immunity occurs when a sufficient percentage of a population becomes immune to a disease, making the spread of disease from person to person unlikely. The good news is that SARS-CoV-2 virus has been fairly stable, which increases the viability of a vaccine.

How many types of vaccines are there?

There are broadly four types of vaccine — one, a vaccine based on the whole virus (this could be either inactivated, or an attenuated [weakened] virus vaccine); two, a non-replicating viral vector vaccine that uses a benign virus as vector that carries the antigen of SARS-CoV; three, nucleic-acid vaccines that have genetic material like DNA and RNA of antigens like spike protein given to a person, helping human cells decode genetic material and produce the vaccine; and four, protein subunit vaccine wherein the recombinant proteins of SARS-COV-2 along with an adjuvant (booster) is given as a vaccine.

What does it take to develop a vaccine of this kind?

Vaccine development is a long, complex process. Unlike drugs that are given to people with a diseased, vaccines are given to healthy people and also vulnerable sections such as children, pregnant women and the elderly. So rigorous tests are compulsory. History says that the fastest time it took to develop a vaccine is five years, but it usually takes double or sometimes triple that time.

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The company reported a 49 percent rise in its fourth-quarter revenue at $181.9 million compared to $122 million in the year-ago period. This was largely driven by an increase in customers who spent more than $1 million annually on its product.

The stock of the company is up 10 percent in 2020.

Teleconference major Zoom Video Communications went from 10 million users at the end of last year to 200 million in March.

Zoom's teleconference services are being widely used for education, telehealth and have even spread into personal space through weddings and “zoom parties”.

Earlier this month, it crossed the combined market capitalisation of US Inc's so-called blue-eyed boys American Airlines, Expedia and Hilton.

As on April 8, Zoom had a market cap of $31.73 billion, while the combined value of Hilton ($18.26 billion), American Airlines ($7.91 billion) and Expedia ($ 4.35 billion) stood at $30.52 billion.

Another major beneficiary of the coronavirus lockdown has been Microsoft Corp’s collaborative-communications platform Teams.

The company last week reported a record 2.7 billion meeting minutes were logged on March 31, an increase of 200 percent from 900 million in mid-March.

The US Department of Defense has also launched a Microsoft-based teleworking service for its over 4 million employees.

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Suyash Maheshwari
first published: Apr 17, 2020 12:47 pm

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