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Lockdown extension | Airlines invite flyers' wrath as flights remain grounded until May 3, many demand full refund

Soon after the aviation ministry's directions came in, people who made flight bookings for the period took to Twitter to raise their concerns.

April 14, 2020 / 07:32 PM IST

MIAL (Representative Image)


Many private carriers that have accepted bookings from April 15 onwards on their domestic network are drawing flak from air passengers as the Ministry of Civil Aviation has decided to suspend all flights until May 3.

Travel plans of many who had made flight bookings for dates after April 14 have been disrupted by the ministry directive. The move followed Prime Minister Narendra Modi's announcement of the decision to extend the ongoing nationwide lockdown until May 3.

In fact, Aviation Minister Hardeep Singh Puri, during a video conference with the media earlier this month, had said that airlines could take bookings for domestic flights after April 14, and the carriers would have to follow the current protocol if the lockdown was extended. However, national carrier Air India decided to play safe and took ticket bookings only for post-April 30 dates. Now, the decision to resume bookings from April 15 onwards has landed private airlines such as IndiGo, SpiceJet and Vistara in hot water.

Soon after the aviation ministry's directions came in, people who made flight bookings for the period took to Twitter to raise their concerns. While many people wanted to know the status of their flights since there was no update on the respective airlines' websites, several others have been demanding nothing less than a full and immediate refund.

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Several airlines such as GoAir, SpiceJet and IndiGo have given customers the option of creating a credit shell for the amount of their cancelled flight ticket, a sort of coupon which can be redeemed within a year. Meanwhile, cancellation of tickets in many cases would involve a deduction of charges, which would mean a loss on the part of the customer.
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