Bengaluru techie turns Swiggy agent, shares her experience

A woman who tried working as a delivery agent for Swiggy has written about her experience (Representational image)

A Bengaluru-based techie who tried her hand at being a delivery agent for Swiggy has summed up her experience in a LinkedIn post. Namrata Singh shared a post on the things she found interesting while working as a delivery agent for Swiggy. Her post highlights how Swiggy has multiple safeguards in place to ensure that food orders reach the customer without a hitch.

A product manager with over nine years of professional experience, Singh said she was curious about the workings of the gig economy that has empowered many lower-income families. To learn more, she tried her hand at working as a delivery agent for Swiggy.

“Home grown brands like Urban Company, Swiggy, Zomato, Blinkit & Ola have created multiple jobs for the lesser educated segment in India and this is going a long way in improving the economy of our country,” Singh wrote on LinkedIn. “I, like many others here on LinkedIn, fuel the demand of such services but I was always inquisitive how technology is utilised to fuel the supply end and my curiousity led me to Swiggy Deliveries.”

She revealed that before delivery confirmation, a Swiggy agent can see the exact distance she will have to cover from her current location to the restaurant, and then from the restaurant to the drop location. Moreover, the most prominent thing displayed on the page is the amount the agent will earn after a successful delivery. This “incentivises the agent to take more deliveries,” said Singh.

Once an agent accepts the order, she has to mark her status at each milestone, like when she reaches the pickup location, when the order is collected and when it is delivered.

“The delivery agent has to post a picture of herself in her Swiggy uniform when she reaches the delivery location,” revealed Singh. “This provides additional layer of safety to ensure the delivery is being done by the registered agent.”

Once an order is completed, almost half the screen displays the amount earned by the agent, which, in Singh’s opinion, serves as an instant reward for hard work. She also pointed out the SOS button available to agents which they can use in case of emergencies or accidents.

The Bengaluru techie’s experience working as a Swiggy agent has fascinated LinkedIn, with her post collecting hundreds of ‘likes’ and comments.

To a comment saying it must have been an eye-opening experience, Singh responded: “It definitely showed me how much of hard work goes into being a delivery agent.”