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Credit card phone scams: How fraudsters trick you and ways to stay safe

Rising cases of phone-based fraud highlight why you should never share sensitive details like OTPs or CVVs with anyone claiming to be from your bank.

September 15, 2025 / 18:32 IST
Increasing credit card phone scams
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Increasing credit card phone scams
Phone scams on credit card users have increased enormously in recent years, exploiting people's ignorance and trust. The fraudsters typically represent bank officials, customer care representatives, or even government representatives to extract confidential information. Converting persuasive tone with a semblance of urgency, they cheat victims into sharing one-time passwords (OTPs), CVV numbers, or PINs. Once such information is revealed, criminals can carry out unauthorized transactions in mere seconds. The rise in digital payments has also unknowingly given more chances to scammers, so it is extremely essential to stay vigilant.
Why giving OTPs and CVVs is extremely risky
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Why giving OTPs and CVVs is extremely risky
An OTP (One-Time Password) and a CVV (Card Verification Value) are important security elements that protect your card from misuse. The OTP serves as an additional level of security for online payments, whereas the CVV verifies that only the person in possession of the card can make use of it. If divulged, these information provide complete access to your account to fraudsters, enabling them to make purchases, withdraw funds, or even duplicate your card. Most of the victims make the false impression that banks require this information in order to "authenticate" accounts, but no reputable bank or financial institution ever asks for these details over the phone.
Tricks employed by scammers
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Tricks employed by scammers
Scammers are highly skilled at creating situations that scare you into compliance. They will phone announcing that you have a problem with your account, e.g., your card is locked or suspicious activity has been recorded, and will ask you to "authenticate" your details. In other cases, they lure victims into claiming higher credit ceilings, reward points, or cashback rewards—only to ask for OTPs or CVVs to "process" them. Others have gone ahead to pretend to be government officials, promising breach concerns or fines in case instructions are not followed. Knowledge of such manipulation tactics is the building block where security can be guaranteed.
How to protect yourself from such frauds
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How to protect yourself from such frauds
The greatest defence against phone scams is awareness and caution. Never forget that banks never request confidential information such as OTPs, CVVs, or PINs over phone calls, emails, or SMS. If someone requests it, then it's a red flag, and you have to hang up. Keep card numbers secret, review your account occasionally for suspected transactions, and turn on SMS or app notifications for immediate updates. If you believe your card is stolen, immediately report this to your bank and have your card cancelled. Providing family members, perhaps in particular older family members who are at greater risk of being over-trusting, with some advice is also necessary.
Building a safer digital financial habit
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Building a safer digital financial habit
To be safe from credit card phone scams is not just about not taking suspicious calls—it's about creating good money sense. Don't hand over personal information too readily, verify suspicious callers by visiting the bank directly, and never cave to intimidation. Secure online payments through secure networks, newer mobile banking apps, and two-factor authentication wherever available reduce risks even more. Awareness coupled with these safety precautions enable you to reap the benefits of electronic payments without being victims to scammers who make a meal out of trust and shortage.
Moneycontrol PF Team
first published: Sep 15, 2025 06:30 pm

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