Microsoft mega outage: IndiGo says operations at major airports under control

IndiGo further added that additional measures have been put in place to manage the situation effectively

Amid the massive Microsoft outage that hit airlines, telecom, banks globally, India's domestic carrier IndiGo said that its operations at major airports are now under control.

Also read: Users of Angel One, 5Paisa, IIFL Securities flag glitches in placing market orders

In a statement issued on July 19 after the global IT outage affected check-in systems of several Indian airlines, including IndiGo, the carrier said it has activated ‘war rooms’ at 4 metro airports like Mumbai, Delhi, Bengaluru to manage operations. The airline's staff are prioritising passengers who have departures in the next 120 minutes , ensuring that flights can continue with minimal delays, it added.

Microsoft outage: Indigo issues handwritten boarding pass, passenger's post goes viral

The Microsoft outage has severely disrupted airline operations by impacting critical systems used for flight operations, passenger check-in, and baggage handling. Airlines, airports and other transport systems across the world are facing similar issues.

Microsoft outage: Mutual fund industry largely unaffected, Edelweiss MF facing login issues

IndiGo further added that additional measures have been put in place to manage the situation effectively. Customers on cancelled flights are being advised to not reach the airports, and being offered alternate means where possible, it said.

Read all the latest news updates from the global Microsoft Outage

Meanwhile, aviation minister RamMohan Naidu Kinjarapu also acknowledged the issue and said that the government is "working tirelessly to manage operations."

Also read: Elon Musk mocks Microsoft amid major cloud service outage, retweets Indian meme

"The global Microsoft cloud outage has caused unexpected delays. I’ve directed airport authorities and airlines to be compassionate and provide extra seating, water, and food. We understand your concerns and are working tirelessly to manage operations. Please cooperate with airport staff. Your patience is greatly appreciated as we ensure your safe and swift travel," the aviation minister posted on X.

Microsoft outage: Mumbai, Delhi, other airports face tech issues; IndiGo, Akasa, SpiceJet check-ins affected

Minister for information technology Ashwini Viashnaw also said the ministry was in touch with Microsoft and its associates regarding the global outage.

An update to a product offered by global cybersecurity firm CrowdStrike appeared to be the trigger, affecting customers using Microsoft's  Windows Operating System. Microsoft said later on that the issue had been fixed.

Also read: Microsoft, CrowdStrike both deploy fixes to resolve the global outage