Mumbai airport check-in glitch disrupts flight departures, airlines issue advisory

Airport authorities and airline staff are working to ease passenger movement and minimise further disruption.

An outage in a third-party data network disrupted check-in systems at Chhatrapati Shivaji Maharaj International Airport on Saturday, leading to delays in flight departures for multiple airlines, including Air India.

Air India in a post on X, said, "A third-party data network outage had impacted check-in systems at Mumbai airport, thereby delaying flight departures of airlines, including Air India. The systems have since been restored, however, some of our flights may continue to be affected for some time as the situation normalises progressively."

#TravelAdvisory
A third-party data network outage had impacted check-in systems at Mumbai airport, thereby delaying flight departures of airlines, including Air India. The systems have since been restored, however, some of our flights may continue to be affected for some time as…

— Air India (@airindia) August 9, 2025

Mumbai airport authorities acknowledged a network failure affecting operations, saying contingency measures had been activated to manage the situation.

Responding to a passenger query, the Chhatrapati Shivaji Maharaj International Airport (CSMIA) in a post on X said, “We’re currently facing a network failure across the airport. We’ve activated contingencies and are working on resolving the issue with our core team. We’re operating in manual mode to minimize disruptions. We appreciate your patience in this regard.”

Dear Guest, thank you for writing to us. We would like to inform you that we're currently facing a network failure across the airport. We've activated contingencies and are working on resolving the issue with our core team. We're operating in manual mode to minimize disruptions.…

— Mumbai Airport (@CSMIA_Official) August 9, 2025

Airport authorities and airline staff are working to ease passenger movement and minimise further disruption.

(This is a developing story. More details to follow...)