Zerodha users complain of tech glitch as markets hit record high; low-cost brokerage responds

Traders affected by the glitch voiced their frustration on social media. The platform malfunctioned on a day of record-high stock market surges, coinciding with exit polls favoring Prime Minister Narendra Modi's third term in the Lok Sabha elections.

A tech glitch hit the users of low-cost brokerage Zerodha traders on June 3 morning. Users said on social media that they were struggling to access Kite Web as the website is down.

Traders affected by the glitch voiced their frustration on social media. The platform malfunctioned on a day of record-high stock market surge, coinciding with exit polls favouring third term for Prime Minister Narendra Modi in the recently-concluded Lok Sabha elections.

One Zerodha user said on X platform (formerly Twitter) that, "We're experiencing difficulties connecting with CDSL on the Zerodha app, which means I can't sell my stocks right now. It seems to happen on the most crucial days''.

"Can't sell anything.. fix this,' said another Zerodha user on X.

Indian markets soared over 3% following exit polls forecasting a BJP landslide victory. Nifty 50 and Sensex hit record highs of 23,338.70 and 76,738.89, respectively. BSE Midcap rose nearly 4%, and BSE Smallcap gained 2% in the broader market.

Moneycontrol could not independently verify the user complaints. However, Zerodha responded to individual user complaints on X (Twitter), suggesting 'hard refresh' or alternate solutions.

Hi Mitesh, could you please do a hard refresh by pressing Ctrl + Shift + R, and check? If the issue persists, you can use the Kite app.

Alternatively, you can try using an alternate internet connection and check. We've also provided an alternate solution here:…

— Zerodha (@zerodhaonline) June 3, 2024

"Could you please do a hard refresh by pressing Ctrl + Shift + R, and check? If the issue persists, you can use the Kite app. Alternatively, you can try using an alternate internet connection and check," Zerodha told its users on X platform.

A Zerodha spokesperson clarified, "We're not having problems with order placement. The issue lies with CDSL. It is affecting all brokers."

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