Birlasoft Limited has submitted its Business Responsibility and Sustainability Report (BRSR) for the financial year 2024-25 to the stock exchanges, in compliance with Regulation 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations & Disclosure Requirements) Regulations, 2015. The report, an integral part of the company's Annual Report for FY 2024-25, provides comprehensive disclosures on Birlasoft's environmental, social, and governance (ESG) performance and initiatives.
| Particulars | Total Number | Male (%) | Female (%) | Others (%) |
|---|---|---|---|---|
| Permanent Employees | 10,882 | 75% | 25% | 1% |
| Other than Permanent Employees | 1,048 | 58% | 13% | 29% |
| Total Employees | 11,930 | 73% | 24% | 3% |
| Particulars | FY 2024-25 | FY 2023-24 | FY 2022-23 |
|---|---|---|---|
| Male | 15.3% | 13.8% | 28.8% |
| Female | 16.7% | 16.2% | 30.8% |
| Others* | 0.3% | 2.1% | 8.7% |
| Total | 15.3% | 14.1% | 28.6% |
*Others here means those employees whose gender is undisclosed.
General Disclosures and Business Activities
The report details Birlasoft Limited's Corporate Identity Number (CIN) as L72200PN1990PLC059594, with its year of incorporation being December 28, 1990. The company's registered office is located in Hinjawadi, Pune, Maharashtra. For the financial year 2024-25, Birlasoft's shares are listed on both the National Stock Exchange of India Limited (NSE) and BSE Limited. The paid-up capital of the company stands at 555.75 million.
Birlasoft's primary business activity, accounting for 100% of its turnover, is Computer Programming, Consultancy, and related activities. The company's export contribution was 91% of its total turnover. Birlasoft serves a diverse range of industries, including Manufacturing, Energy and Utilities (E&U), Life Sciences and Services (LSS), and Banking, Financial Services, and Insurance (BFSI). The company operates with 8 national offices and 21 international offices across 5 states in India and 16 countries globally.
Employee and Workforce Details
As of the end of FY 2024-25, Birlasoft reported a total of 11,930 employees, including those in its subsidiaries. Of these, 10,882 are permanent employees, with 75% male, 25% female, and 1% others (gender undisclosed). The company also reported 21 differently abled permanent employees, comprising 86% male and 14% female. Birlasoft does not categorize its workforce as "workers" due to its IT service offerings. The report also provided a three-year trend for permanent employee turnover rates, showing a decrease in total turnover from 28.6% in FY 2022-23 to 15.3% in FY 2024-25.
Subsidiaries and CSR Details
Birlasoft Limited has 13 subsidiaries, including step-down subsidiaries, as of March 31, 2025. Notable material subsidiaries include Birlasoft Solutions Inc. and Birlasoft Inc.
The company confirmed that Corporate Social Responsibility (CSR) is applicable to it as per Section 135 of the Companies Act, 2013. For FY 2024-25, Birlasoft's turnover was ₹26,578.83 million, and its net worth was ₹16,464.65 million.
Transparency and Disclosures Compliances
Birlasoft maintains robust grievance redressal mechanisms for various stakeholder groups. For customers, complaints are addressed on the spot, with 9 complaints filed in FY 2024-25 and 2 pending resolution. For communities, grievances are resolved at the local level through participatory processes. Shareholders have dedicated email IDs and processes for redressal, with 1 complaint filed and resolved in FY 2024-25. Employees are covered by a Whistle Blower Policy and internal grievance mailboxes, with 9 complaints filed in FY 2024-25, all resolved satisfactorily. Value chain partners can report unethical activities anonymously.
Material Responsible Business Conduct Issues
The BRSR highlights several material ESG issues, identifying both risks and opportunities:
- **Data Privacy and Cyber Security (Risk):** The company employs a robust information security management system, including PII Repositories, Privacy Impact Assessment, and ISO 27701:2019 certification, to mitigate risks of non-compliance, penalties, and reputational damage.
- **Customer Engagement and Satisfaction (Risk & Opportunity):** Birlasoft expands service offerings and assesses strategic partnerships to foster long-term client relationships. A Voice of Customer (VOC) process aims for a score of 4 or higher (on a scale of 5), with customer feedback analyzed for actionable insights. Positive implications include increased profitability and growth, while negative implications include loss of trust and adverse business impact if customer service is not maintained.
- **Talent Attraction, Retention, and Development (Risk & Opportunity):** The company focuses on effective talent acquisition, comprehensive training infrastructure, and succession planning to mitigate risks of insufficient skilled resources. Positive implications include enhanced creativity, productivity, and business performance through employee development and diversity.
- **Diversity, Equity, and Inclusion (Risk & Opportunity):** Birlasoft aims to increase gender diversity to 30% by FY 2025-26 and sensitize all employees on unconscious bias. A lack of diversity can hinder innovation, while a focus on DEI fosters a culture of equality and collaboration.
- **Climate Change and Energy Management (Risk & Opportunity):** The company has transitioned its Mumbai office to a green building, implemented Project Shodhan to reduce crop stubble burning, and aims to increase Renewable Energy (RE) share to 30% by FY 2030. Risks include increased operational costs and business disruptions from extreme weather events, while opportunities lie in building functional capabilities and reducing environmental footprint.
Sustainability Initiatives and Goals
Birlasoft has set specific commitments and targets for its sustainability journey:
- Carbon Neutral by 2040 and Net Zero Target by 2050.
- Increase Renewable Energy share to 30% of total electricity consumption by FY 2030.
- Achieve Zero Liquid Discharge (ZLD) at all premises and Zero Waste to Landfill by 2030 for owned premises.
- 100% recycle of e-waste year-on-year.
- Increase overall gender diversity to 30% by FY 2025-26 and sensitize 100% of employees on unconscious bias by FY 2025-26.
- Nurture long-term and high-potential employees for senior management roles.
- Drive an average of 40 learning hours per employee per year.
- Ensure acceptance from suppliers on Birlasoft Supplier Code of Conduct.
- Achieve VOC (Voice of Customer) >=4 (on a scale of 1 to 5) and improvement in >90% projects from the last VOC score.
- Ensure all employees are covered under holistic employee well-being initiatives such as the BCares Program.
The company has adopted various national and international certifications, including ISO 14001:2015 (Environment Management), ISO 45001:2018 (Occupational Health and Safety), ISO 27701:2019 (Privacy Information Management), ISO 27001:2022 (Information Security Management), and ISO 9001:2015 (Quality Management).
Governance and Oversight
The Board of Directors holds the ultimate responsibility for reviewing and overseeing ESG risks and opportunities. The Risk Management Committee (RMC) is entrusted with overseeing ESG-related risks, while an internal ESG Committee formulates business strategy and the overall risk enterprise management framework. Most policies related to the National Guidelines on Responsible Business Conduct (NGRBCs) have been approved by the Board or the CEO & Managing Director, ensuring a strong governance framework for sustainability.
Market Impact
The submission of the Business Responsibility and Sustainability Report underscores Birlasoft's commitment to transparency and responsible business practices. Such comprehensive ESG disclosures are increasingly vital for investors and stakeholders, reflecting a company's long-term sustainability and resilience. This report provides valuable insights into Birlasoft's non-financial performance, contributing to enhanced investor confidence and a positive market perception.
