HDFC Bank says temporary glitch in app now resolved
HDFC Bank has said the issues in its mobile banking app have now been fixed. Earlier today, the bank had asked customers to switch to net banking for transactions as the app was facing some technical glitch.
June 15, 2021 / 02:12 PM IST
On number 5 of India’s most valuable brand is HDFC bank
The country's largest private sector lender, HDFC Bank
on June 15 said its mobile banking app was facing some technical glitches but the issue is now resolved.
Earlier today, the bank had informed customers that the mobile app is experiencing some issues and requested that they use the net banking services for transactions. "We are experiencing some issues on the MobileBanking App. We are looking into this on priority and will update shortly. Customers are requested to please use NetBanking to complete their transaction. Regret the inconvenience caused," HDFC Bank tweeted.
The latest technical glitch happened at a time when the bank's IT infrastructure is already under the Reserve Bank of India (RBI) audit for a series of technical problems reported.
In December last year, the RBI clamped down on the bank, prohibiting it from proceeding with any new digital launches in the backdrop of a series of glitches in its digital channels over a period of two years.
An RBI-appointed third party-audit of the bank's IT infrastructure is currently underway. The ban has presumably benefitted its rivals, including ICICI Bank Ltd, by offering them an opportunity to gain customers.
ICICI Bank has aggressively pushed new digital initiatives including IMobilepay, a mobile banking app that provides payments and banking services to customers of any bank. In the March quarter, ICICI Bank’s cardholder base grew by 672,911; HDFC Bank’s portfolio contracted by 322,999 in the same period.
Even as the bank awaits RBI clearance, the lender has big plans for the digital space. Under new chief executive officer (CEO) Sashidhar Jagdishan, HDFC Bank wants to claw back lost ground in the digital business, overcome legacy issues that have put the lender under a cloud in the past two years and team up with new technology partners to cement its position as the country's preeminent bank, Moneycontrol reported on June 9