Jio teams up with plume to enhance smart home services for Indian subscribers

The collaboration leverages Plume's robust, scalable cloud platform to further strengthen Jio's commitment to the Indian digital consumer.

Reliance Jio Infocomm Ltd, India’s largest telecom network has announced a partnership with network services and consumer experience pioneer Plume to provide market-leading smart home and small business services to its subscribers across India. The collaboration aims to cater to around 200 million homes and businesses across the nation.

The collaboration leverages Plume's robust, scalable cloud platform to further strengthen Jio's commitment to the Indian digital consumer. Jio, with its deep-rooted focus on Indian clientele, offers both fixed-line and wireless services powered by the cloud. The entire infrastructure is housed within India, supported by the company's top-tier JioFiber and JioAirFiber networks. These networks are meticulously crafted to offer consistent, high-speed internet and entertainment services to every Indian household.

“As we continue to expand our portfolio of connected home services, it is critical for Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,” said Mathew Oommen, President, of Reliance Jio.

A standout feature of this partnership is the introduction of HomePass and WorkPass consumer services. Enabled by Plume's advanced AI and cloud platform, subscribers are eligible for innovative features. These include adaptive whole-home WiFi, optimization of connected devices and app performance, cybersecurity for connected gadgets, cutting-edge parental controls, WiFi-driven motion sensing, and more.

“The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” said Adrian Fitzgerald, Chief Revenue Officer, Plume.

Plume’s Haystack Support and Operations Suite will boost Jio’s customer service, allowing swift identification and resolution of performance glitches and overall customer experience enhancement.

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