Passenger gets broken window seat on Air India flight despite paying Rs 1,000 extra. Video

The passenger received a broken window seat on an Air India flight despite paying Rs 1,000 extra. (Image credit: Twitter/@Kaijee04).

A passenger slammed Air India on Saturday after receiving a broken window seat on a Delhi-Bengaluru flight, despite paying an extra Rs 1,000 to get the seat.

The incident took place on Thursday and writing on X (formerly Twitter), the passenger said that the airline took help from an engineer to fix the broken seat, but it was to no avail and questioned as to why they could not provide unbroken seats for passengers while flying to their destination.

"Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn't. Is this what I paid the flight fare for? Can't I atleast expect a proper seat after paying so much?" the passenger wrote.

Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn't. Is this what I paid the flight fare for? Can't I atleast expect a proper seat after paying so much? @airindia@DGCAIndia@Ministry_CApic.twitter.com/j2vxlcRbnt

— Name cannot be blank (@Kaijee04) April 6, 2024

Hi, we're sorry for the disappointing experience. Please DM us your booking details (boarding pass) so that we can check and assist you.

— Air India (@airindia) April 6, 2024

In January, a woman passenger had slammed the airline after she got broken seats and a non-functioning entertainment system while flying from Delhi to Toronto.