HDFC Bank customers complain of glitch in internet banking services

A platform that tracks website outages and issues recorded a significant number of complaints from HDFC Bank customers.

Some customers of HDFC Bank on March 3 took to social media complaining about outages in internet banking services. Some also faced issues in transferring funds through mobile applications and trouble in reaching out to customer service executives.

Downdetector.com, a platform that tracks website outages and issues, on March 9, recorded complaints from HDFC Bank customers. Most of these complaints were recorded after 1 pm and were majorly from Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Nagpur, Surat, Chandigarh and other cities.

Other than HDFC Bank, Downdetector.com also received complaints from customers of the country's largest bank, the State Bank of India (SBI)

@HDFC_Bank unable to deposit cash in bank because network is not working. When will you guys grow up. Are we still living in no network era? People choose private banks over govt banks to avoid such issues. Branch: Gaur City 1, Greater Noida West.

— Gaurav (@GauravS49726383) March 9, 2023

.@HDFC_Bank current account.

Earlier, on February 28, the lender faced similar technical glitches when customers were unable to use mobile and internet banking platforms.

Also, a few days back, complaints and reports of a massive data leak of customers data with HDFC Bank were reported across platforms. The lender later said issues were resolved within few hours. “Hi, we wish to state that there is no data leak at HDFC Bank and our systems have not been breached or accessed in any unauthorised manner.”

But the non-banking financial company (NBFC) arm of the lender, HDB Financials, said there was an incident at one of their service providers, which processes some of its customer information, Mint newspaper reported on March 8.

In December 2020, the Reserve Bank of India (RBI) directed HDFC Bank to temporarily halt all digital launches as well as new sourcing of credit card customers amid various outages the bank faced due to technical glitches.

In 2021, the central bank partially lifted the ban on HDFC Bank and allowed issuing of new credit cards. The restrictions were removed in March 2022 by the central bank.

It’s not just HDFC Bank. Customers of other banks too have been complaining of repeated digital outages in internet banking platforms. The RBI has been pushing banks to invest more in technology to ensure seamless service to customers.