Zomato is an Indian multinational restaurant aggregator and food delivery company. Based in Gurugram, a satellite city of India's capital New Delhi, the company was founded in 2008 as Foodiebay, and was renamed Zomato in January 2010 as Zomato Media Pvt Ltd. It offers services like home delivery of food, restaurant discovery, menus, reviews, online table reservations, special discounts while eating at select restaurants, and digital payments when dining out. It also works with restaurant partners to provide tools that enable them to engage and acquire more customers while empowering them with a last-mile delivery service and a one-stop procurement solution – Hyperpure, for ingredients and kitchen products. As of March 2021, Zomato was present in 525 cities in India, with 3,89,932 active restaurant listings along with a presence in 24 countries and in more than 10,000 cities outside India. Deepinder Goyal is the founder and chief executive officer (CEO) of Zomato. On July 23, 2021, Zomato went public, opening its Initial public offering (IPO) at a price band of Rs 72-76 per share. It made a stellar debut on Dalal Street as the stock opened at Rs 116 on the NSE, a 52.63 percent premium to its final offer price of Rs 76. The listing price on the Bombay Stock Exchange was at Rs 115, up 51.32 percent. More
'So I ended up with a refund, free food which I wasn't able to finish by myself and a raw mango salad that started this whole fiasco,' Delhi-based creative manager Shatakshee Kar said.
Swiggy has increased its platform fee to ₹17.58 per order, following Zomato’s recent hike. The move comes as Swiggy faces rising expenses and losses, while Zomato posts strong profits, prompting discussion and reactions from users online.
Move comes shortly after Zomato’s effective platform fee rose to Rs 18
As platforms tighten support through chatbot-led systems to curb costs and misuse, customers say resolving complaints has become slower, more rigid, and harder to escalate.
The latest hike, up from Rs 12.5, comes six months after Zomato's last revision, as platform fees remain a key margin lever for food-delivery major
The revised platform fee represents a hike of 19.2% per order
Despite restaurants grappling with soaring LPG costs, supply disruptions and menu cuts, delivery partners for platforms like Swiggy and Zomato report little to no impact on order volumes or earnings, with demand largely stable after an initial dip
Food delivery is in decent shape and quick commerce will see uptick in profits, says JM Financial on 12-month prospects for Eternal stock
Even if tensions ease soon, restaurants could need 30–60 days to normalise operations, and potential price hikes in the interim may pressure food delivery platforms, stakeholders told Moneycontrol
Cooking gas shortages linked to the Israel–Iran war has had a ripple effect through restaurant kitchens across India, pushing up LPG prices, forcing menu changes and prompting industry bodies to seek government intervention.
Founder Aravind Sanka says the platform aims to build a “restaurant-first model” rooted in transparency and everyday low pricing
Goyal will represent India at the EY World Entrepreneur Of The Year Awards in Monte Carlo in June 2025
When an X user questioned what medical emergency could require a food‑delivery company, Abhishek Anand replied that low blood sugar can become serious and that he had ordered fresh juice because other quick‑delivery apps were unavailable at his location.
Flipkart is evaluating a foray into India’s online food delivery segment, with a pilot likely in Bengaluru around May–June and a broader launch possible by late 2026 or early 2027, said a report
The Eternal founder's appeal follows an overwhelming response to his open call earlier this month, inviting former employees to return to the company's ecosystem, formerly Zomato. On February 3, Deepinder Goyal had shared a post addressed to his former employees, stating, 'I want you back'.
Eternal and Swiggy shares also saw several block deals being executed on the markets today.
After announcing the move on January 21, Goyal has now submitted his formal resignation, even as he is set to remain on Eternal’s board as vice chairman, subject to shareholder approval.
'If you used to work at Zomato, whether you chose to move on, or I was the one who asked you to leave, this is for you,'Deepinder Goyal wrote in a public message addressed to alumni of the food delivery and quick-commerce company.
With delivery growth increasingly constrained by pricing sensitivity and thin margins, restaurant partners and platforms are pushing for GST clarity, lower compliance costs and policy stability to sustain online demand
Zomato eventually refunded the amount, but not without adding a warning that 'this is the first and last time,' which the student called 'unfair' -- especially since she had no role in the mishap.
Net Sales are expected to increase by 208.1 percent Y-o-Y (up 26.7 percent Q-o-Q) to Rs. 17,700.6 crore, according to ICICI Securities.
Motilal sees the risk of Eternal being drawn into a 'dogfight', with lower minimum order values and higher discounts amid intensifying competition.
Eternal stock jumped over 6 percent in early trade on Thursday, building on Wednesday’s nearly 5 percent gain. Buying momentum is driven by upbeat brokerage commentary following the Q3 FY26 earnings announcement.
Brokerages shared bullish views on Eternal (Zomato's) Q3 FY26 results, on the back of a strong quick commerce showing and improving profitability metrics. Analysts' optimistic targets reflect growing confidence in execution, particularly at Blinkit.
Despite online conjecture, Deepinder Goyal has positioned the transition as a shift of operational control rather than an exit. He added that Eternal 'remains my life’s work' and that his financial future remains closely tied to the company, even as he steps away from day‑to‑day execution.