Reliance Retail sees double-digit share from online channels in next 3 years

Reliance Industries

Reliance Industries’ retail arm expects the share of online channels in its sales to rise from the current high single digits to over 20 percent within the next three years, as the business ramps up its digital platforms, Reliance Retail director, Isha Ambani, told shareholders during RIL’s 48th annual general meeting on August 29.

Reliance Retail’s online presence spans various platforms, including JioMart for groceries and daily essentials, Ajio and Ajio Luxe for fashion and lifestyle, Reliance Digital for electronics, Netmeds for pharmacy, Urban Ladder for furniture, and Tira for beauty and personal care.

"Our unmatched digital strength is another accelerator of our retail business. Our online channels currently contribute a high single-digit share of retail revenues but will grow to over 20 percent within three years. We also lead in hyperlocal quick commerce, using our incomparable store network, strategically located dark stores, and deep consumer data to offer faster, more reliable deliveries than any competitor," Ambani said.

India's largest retailer is betting on consumption to expand its e-commerce business amid increased digital adoption.

The company sees grocery services expanding through large-format expansion, hyperlocal quick commerce, and subscription services. In Fashion & Lifestyle, AJIO has grown 7x in five years, Ambani said.

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