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Mis-selling and claim rejections top complaints at insurance ombudsman

In the annual report, the council of insurance ombudsman advised insurers to put in place effective communication channels for prompt resolution of policyholder grievances

November 18, 2021 / 12:22 PM IST
Representative image

Representative image

Mumbai and Kolkata figured amongst the top three cities that saw the highest number of insurance complaints being registered during the financial year 2020-21. Insurance ombudsman offices in these cities received 3,137 and 2,021, complaints respectively during the period, as per the Council of Insurance Ombudsman’s annual report for the financial year ended March 31, 2021.

Metropolises routinely account for a higher share of complaints due to greater awareness and presence of ombudsman offices and other facilities. However, Chandigarh was a surprise entrant at number three, with 3,058 complaints registered during the year.

Also read: Insurance ombudsman rules amended. Here’s how customers will benefit

Life insurance dominates complaints list