Zomato founder Deepinder Goyal has sought to reassure various stakeholders who were outraged with its plans to deliver food in 10 minutes. In a series of slides on the social media he has assured users on driver safety, quality of food and the viability of this model.
Zomato is hopeful of delivering food to customer in 3-6 minutes with the delivery partner riding at 20 kilometres per hour.
In a Twitter thread Goyal said that the 10 minutes food delivery will only happen for select food items and specific customer locations. He was responding after the social media questioned how it will be able to deliver good quality good in such a short span of time.
Hello twitter, good morning :)I just want to tell you more about how 10-minute delivery works, and how it is as safe for our delivery partners as 30-minute delivery.
This time, please take 2 minutes to read through this (before the outrage) :D
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(1/2) https://t.co/PKKn97NhTfpic.twitter.com/NAfw20K1rF
— Deepinder Goyal (@deepigoyal) March 22, 2022
The company will also depend heavily on dish-level demand prediction algorithms and in-station robotics to ensure that the food is sterile, fresh, and hot at the time it is picked by the delivery partner.
Zomato will house bestseller items - some 20-30 dishes across its finishing stations from the partner restaurants based on predictability.
It also claims that following the 10-minute model, the prices of the items will also get reduced.
Zomato Instant as it will be called, will start a pilot with four stations in Gurugram from April.
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