Salesforce's AI agents grew from single digits to over 100 agents in one year, says senior executive

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Salesforce went from having 5-7 AI agents to adding a portfolio of over 100 AI industry focused AI agents in a year, enabling the CRM giant to sign several new clients recently for its AI-powered platform Agentforce, a senior company leader said.

“We started with about 5-7 AI agents about a year ago, now we have about 100 industry focused AI agents that are ready to be deployed at customer places. So the whole space is moving really fast,” Deepu Chacko, Vice President, Solution Engineering, Salesforce India said speaking at the announcement of a new customer partnership in Mumbai on December 10.

Manikiran added that there has been a steady shift in customers moving from proof of concepts (PoCs) to production in the past 12 months.

“In about 95% of projects, people were didn’t move to production. When Agentforce came in, a lot of companies were trying out DIY (do-it-yourself) ways of using AI. But, now it has gone beyond experimentation to where does it make sense to have the right intervention through partnerships with firms like Salesforce, because the risk exposure is also high with DIY,” she said.

Salesforce announced a strategic collaboration with TASC Outsourcing to modernise the staffing firm’s sales, marketing, and recruitment operations using its AI platform, Agentforce.

TASC, which has over 8,000 associates and more than 500 customers across the UAE, Saudi Arabia, and the wider MENA region, will be using Agentforce Sales to unify traditionally siloed recruitment workflows into a single, sales-ready system.

The deployment integrates with TASC’s ATS and ERP stack, enabling faster responses, tighter coordination between sales and delivery teams, and improved productivity across the organisation.

Richard Jackson, Chief Transformation Officer, TASC Group, said “By embedding real-time insights and automation into our core processes, we are building a future-ready organisation that can scale quickly while delivering exceptional value to clients across industries. This positions us strongly for continued expansion and unlocks meaningful value for the businesses we support.”

As part of the rollout, TASC introduced two autonomous AI agents — a lead-sourcing agent and an outreach agent — designed to capture, qualify and nurture leads at scale.

The company said the lead-sourcing agent has already generated more than 2,000 actionable leads, while the outreach agent has driven a six-fold jump in email response rates.

TASC is also using Tableau to get unified visibility of sales performance across regions. The company said the broader Salesforce deployment is aligned with its ambition to transform from a traditional staffing agency into a technology-first workforce solutions provider.

Salesforce said the partnership signals a shift in how staffing and HR outsourcing firms are using AI to streamline decision-making, accelerate sales cycles, and improve customer engagement in a competitive market.

Last month, Salesforce India reported a consolidated profit of Rs 1,292.30 crore for the financial year 2024-25, up 45.46 percent from the previous year.

The topline for Salesforce India includes both sales in India and the receipts for work done for global operations out of the country.

The San Francisco, US-headquartered tech giant’s FY24 profit stood at Rs 888.4 crore.

Revenue from operations grew 46.49 percent to Rs 13,140.60 crore, coming a year after the India business crossed $1 billion in revenue, according to the company’s filings sourced from Tofler. In FY24, Salesforce’s revenue was around Rs 8,970 crore.