An IndiGo passenger encountered a troubling experience recently, after she received seats without cushion on entering a Bengaluru-Bhopal flight. The passenger named Yavanika Raj Shah took to X (formerly Twitter) to share how after getting into the flight, she found her seats to be without any cushion and hoped to land safely.
"Beautiful @IndiGo6E-I do hope I land safely. This is your flight from Bengaluru to Bhopal 6E 6465," the passenger wrote.
Beautiful @IndiGo6E — I do hope I land safely! :)
This is your flight from Bengaluru to Bhopal 6E 6465. pic.twitter.com/DcPJTq3zka— Yavanika Raj Shah (@yavanika_shah) March 6, 2024
Ma'am, thank you for speaking with us. The seat cushions were replaced prior to the flight for cleaning purposes. Our cabin crew promptly informed the customers who were allotted these seats. This is a standard practice for cleaning during transit as and when required. (1/2)— IndiGo (@IndiGo6E) March 6, 2024
In November, another IndiGo passenger, who was flying from Pune to Nagpur, was left stunned after finding out that her seat did not have a cushion to sit on.
The passenger's husband had criticised the airline for not taking extra care in ensuring passengers had a comfortable journey.
Also read: Cockroaches spotted in food area of Indigo flight in viral video, airline responds
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