Emkay Global Financial's research report on Tata Communications
We visited TCom’s Customer Experience Center located in Mumbai, which was launched around April 2022. The center is divided into four zones and creates curated journeys, depending upon customers and their interests, using various use-cases. The discussions are about TCom’s capabilities (what TCom can do) as well as its credibility (where TCom has implemented its applications). The center gives an insight into the company’s Digital Platform and Solutions (DPS) and discusses case studies to demonstrate how TCom stitches together platforms in the hyper-connected ecosystem to solve customer problems, which can drive TCom’s next growth phase. Post the acquisition of Switch and Kaleyra, the focus now shifts to execution, as synergies can help improve margins.
Outlook
We retain our HOLD rating, with a TP of Rs1,710 (10.5x its June-25E EBITDA).
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