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HDFC Bank says technical glitch resolved but why is the problem recurring?

Over the last few years, many banks have reported recurring technical glitches in their digital channels.

March 31, 2021 / 07:27 AM IST
HDFC Bank's Internet Banking customers have faced issues multiple times over the past year

HDFC Bank's Internet Banking customers have faced issues multiple times over the past year

HDFC Bank’s digital woes somehow seem to continue, even after the Reserve Bank of India (RBI) gave a hard rap on the knuckles last December following a series of digital outages, barring it from new digital launches till it resolves the technology issues. The December action from the RBI was supposed to be a strong warning for the new management under Shashidhar Jagdishan to get the technology capabilities ready and avoid further slips.

On March 30, HDFC Bank again reported a problem. It said some of its customers are facing intermittent issues in accessing its digital banking channels. Later in the day, an HDFC Bank spokesperson said the bank has resolved the snag. “The issue faced by some of our customers in accessing net banking/mobile banking stands resolved. We apologise for the inconvenience caused and thank you for your patience,” the spokesperson said.

But the recurring technology issues raise a question.

Recurring problem