Hyderabad man finds maggot in chicken biryani worth Rs 318. Swiggy offers Rs 64 refund

The bug, presumably a maggot, was found in the chicken. (Image credit: Sai Teja/X)

A man in Hyderabad has complained that he found bugs in his chicken biryani which was ordered via Swiggy. Sharing the pictures of the food with what appears to be a maggot, Sai Teja said he had paid Rs 318 for the biryani and despite raising the issue with Swiggy, he was given a refund of only Rs 64.

The incident happened on Saturday and the food was ordered from a popular eatery in Hyderabad.

"Please stop ordering from Mehfil Kukatpally," Teja wrote on X. He also shared screenshots of his conversation with a Swiggy customer care executive who clarified that packaging of the food is handled solely by the restaurants.

"However, since you are a valued customer of ours, we'd like to compensate you for your unsatisfactory experience. As a token of apology, we can offer you a refund of Rs 64 for the affected items," the customer care executive from Swiggy wrote.

Mehfil biryani, Kukatpally
Bugs in chicken pieces @cfs_telangana
This is the response from @Swiggy (Refund of 64rs for a bill of 318rs : Order id - 178009783111586)
Please stop ordering from Mehfil kukatpally pic.twitter.com/o8UBaTCzk2

— Sai Teja (@Karlmarx__07) June 23, 2024

After the post on X went viral, Teja said in a separate tweet that another customer care executive got in touch with him, offered him a full refund, and urged him to file a complaint with the Food Safety and Standards Authority of India (FSSAI). "Prasad from Swiggy called me and initiated a full amount refund and gave me FSSAI details to file a complaint," he said, adding that he did file a complaint with the food safety authority.

Meanwhile, responding to Teja's post, another Swiggy customer -- who bought a plate of paneer biryani from a different outlet of the same franchise -- said he found a bone in his food.

Over the last couple of weeks, social media has been flooded with posts of people finding unusual things in items ordered online. Customers have received a severed finger in ice-cream ordered off Zepto, and even a dead mouse in a bottle of Hershey’s chocolate syrup ordered via the same food delivery service.