Moneycontrol PRO
HomeNewsTrendsIndigo loses flyer's bag with items worth Rs 45,000, offers him Rs 2,450 as compensation

Indigo loses flyer's bag with items worth Rs 45,000, offers him Rs 2,450 as compensation

The incident happened in July when a faulty update from CrowdStrike caused a global IT outage and Indigo offered the compensation a month later.

August 25, 2024 / 23:24 IST
Monik Sharma from Assam was flying from Kolkata to Guwahati when Indigo allegedly lost his check-in luggage. It also happened last month when a faulty CrowdStrike outage disrupted the functioning of airlines. (Image credit: @nik1220/X, Unsplash)

Indigo has allegedly offered a compensation of Rs 2,450 to a flyer after the airline lost his bag containing items worth Rs 45,000 and documents such as his PAN card and driving license. According to Monik Sharma from Assam, the incident happened when he took a flight from Kolkata to Guwahati a month ago but it came to light on Saturday after his friend, Ravi Handa, who has more than 42,000 followers on X, wrote about it on the platform.

"IndiGo lost my friend Monik Sharma's baggage on a domestic flight (Kolkata-Guwahati). The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc. It was checked in at Kolkata airport. It never reached Guwahati. How can it vanish mid-air? Was the plane leaking bags?" Handa wrote. "Around a month later - Indigo has come back offering 'compensation' of Rs 2,450. It is ridiculous. Just the bag would cost more than that. Apparently, there is a rule that the airline is liable for a maximum of Rs 350/kg in case they lose the bag. That is just adding insult to injury."

He further urged team Indigo to resolve the matter because "Rs 2,450 isn't going to fix it".

Later, in a comment, Handa added that a representative from Indigo's social media team had gotten in touch with him and promised to look into the matter.

As the tweet went viral, with more than three lakh views, several social media users pointed out that it was irresponsible to carry valuables in check-in luggage.

"The airlines ask you not to keep any valuables (cash and jewellery especially) in the checked-in luggage. Even important documentation like DL, PAN, etc. Even a consumer court can't help here, move on," commented Manohar Kanapaka (@mkanapaka). "As a thumb rule, don’t put anything valuable in check-in bag. Anyone can open your bag anytime during transit and no one is liable for anything missing from your bag," added Materialistic Professor (@ProfMaterial).

Handa also acknowledged that the incident happened in July when a faulty update from CrowdStrike caused a global IT outage. It led to delays and cancellations of flights across the board. In India, major airlines such as Air India, IndiGo, SpiceJet, and Akasa reported facing disruptions. Airlines had to resort to using handwritten boarding passes that day.

Moneycontrol has reached out to Indigo for a statement. This copy will be updated once the airline responds.

Ankita Sengupta
first published: Aug 25, 2024 07:40 pm

Discover the latest Business News, Sensex, and Nifty updates. Obtain Personal Finance insights, tax queries, and expert opinions on Moneycontrol or download the Moneycontrol App to stay updated!

Subscribe to Tech Newsletters

  • On Saturdays

    Find the best of Al News in one place, specially curated for you every weekend.

  • Daily-Weekdays

    Stay on top of the latest tech trends and biggest startup news.

Advisory Alert: It has come to our attention that certain individuals are representing themselves as affiliates of Moneycontrol and soliciting funds on the false promise of assured returns on their investments. We wish to reiterate that Moneycontrol does not solicit funds from investors and neither does it promise any assured returns. In case you are approached by anyone making such claims, please write to us at grievanceofficer@nw18.com or call on 02268882347