Bengaluru founder's series of unfortunate events with Vistara: cancelled & delayed flights, lost luggage

Bengaluru-based startup founder Siddharth Sharma publicly aired his grievances with Vistara Airlines via social media, drawing attention to a series of service failures on his recent flight back to India from Paris.

His international flight back to India was first cancelled, then the alternative delayed. Back in India, a connecting flight was also delayed, Sharma said, adding that the final nail in the coffin was his lost luggage.

Sharma, the founder of Yellowkyte, tweeted: “Dear @airvistara, first you cancel my flight and strand me on Paris airport. Then you delay the alternative flight. Then you delay the domestic leg as well. Then you also manage to lose my luggage. Fly the new feeling.”

Dear @airvistara

First you cancel my flight and strand me on Paris airport

Then you delay the alternative flight.

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Then you delay the domestic leg as well

Then you also manage to lose my luggage.

Fly the new feeling.

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— Siddharth Sharma (@SiddharthS85) July 1, 2024

In response, Vistara’s social media team requested more information, replying, “Hi Siddharth, please assist us with the property irregularity report and bag tag id via DM. We will have this addressed at the earliest.”

However, Sharma expressed his frustration with the airline’s lack of internal communication, tweeting back, “I already have shared the details to your ground staff. Sent them WhatsApp pics as well a detailed explanation into what exactly happened. I am just too tired and sick to repeat. Can you folks coordinate internally?”

I already have shared the details to your ground staff Gauri.

Sent them WhatsApp pics as well a detailed explanation into what exactly happened.

I am just too tired and sick to repeat.

Can you folks coordinate internally?

— Siddharth Sharma (@SiddharthS85) July 1, 2024

After another tweet, Vistara finally claimed to resolve the issue. Their concluding tweet read: “Hi Siddharth, in continuation of the earlier communication, we wish to inform you that the baggage has been received at the airport. Subsequently, the same has been handed over to the vendor for delivery and shall be delivered to you within 24 hours. Having said that, as a valued customer, we have duly noted your feedback as it enables us to improve our services. We once again sincerely apologize for the inconvenience caused.”

On X, users empathised with Sharma and many were stumped that a series of unfortunate events happened to him.

“Did you piss someone off at Vistara? This is too much of a coincidence,” one user commented.

“Damn. It seems like you've definitely upset someone higher up at Vistara,” wrote another.

A third had a suggestion: “You know that you are eligible for a compensation under EU laws if the flight was flying from an EU country. This also includes loss of luggage. You can buy clothes and the airline will pay max 400€ for it. Don’t leave them file a complaint in the EU website.”