Ombudsman

Axis Bank admitted to a lapse in its internal process, citing a 'technology gap' that led to the old card being deactivated before the new one was delivered and activated.

Moneycontrol Selects: Top stories this evening

Our specially curated package of the most interesting articles to help you stay at the top of your game.

Errors in your credit information report? File a complaint with RBI’s integrated ombudsman

The banking regulator has decided to bring credit information companies into its integrated ombudsman mechanism net

Have a complaint against bank or NBFC or digital wallet? RBI to soon roll out a unified ombudsman

An ombudsman is authorioty to approach to, if your complaint isn’t satisfactorily resolved by the bank, NBFC or digital wallet

Action against hospitals not offering cashless claims for COVID treatment: Insurance Ombudsman

Insurers should proactively communicate with hospitals in advance to resolve any issues

Know your rights and protect yourself from your bank’s mis-selling practices

Mis-selling complaints against banks have jumped 92.57 per cent in 2018-19 over the previous year, according to RBI’s annual report

RBI directs the likes of Paytm and PhonePe to have an internal ombudsman

It is needed to ensure customer grievances are resolved in the most effective manner and within a defined timeframe.

President Kovind appoints retd SC judge Pinaki Chandra Ghose as head of India's first Lokpal

As per the act, the Lokpal is supposed to have not more than eight members, 50 percent of which shall be members of the Judiciary.

Know Pinaki Chandra Ghose – the retired SC judge who is set to head India's first Lokpal

The Lokpal and Lokayuktas Act was passed to inquire into allegations of corruption against public functionaries. The act requires setting up of an ombudsman – Lokpal at the Centre and Lokayuktas in the states.

RBI introduces Internal Ombudsman Scheme for stronger redressal of banks' customer complaints

The central bank has directed banks with over 10 banking outlets to appoint internal ombudsman, which will be monitored by the bank’s internal audit mechanism apart from regulatory oversight by RBI.

TRAI’s proposal for telecom sector ombudsman unlikely to cut ice with DoT

The regulator had in March recommended establishment of an ombudsman as it felt the existing system was inadequate to address the needs of the consumers

Have a complaint against mis-selling in banks? Now go to the RBI's Bank Ombudsman

The provision is a much-sought relief for customers as till now, there was no proper complaint mechanism to register grievances against the banking staffs.

RBI to have more banking ombudsman offices this year

"We are opening a few new offices of banking ombudsmen during the year," deputy governor S S Mundra told reporters at the customary interaction after monetary policy announcement this afternoon.

Gurgaon champions home buyers' cause

IAS officer and Gurgaon's deputy commissioner TL Satyaprakash has set up the arbitration council, that is an ombudsman and a quasi legal body, to resolve disputes between builders and home buyers.

University of Mysore to Host the 11th International Global Communication Association (GCA) Conference in India on Ombudsman: Media and Social Responsibility

The 11th Global Communication Association (GCA) International Conference (

Insurance Ombudsman: All you need to know about

Firstly, you can file complaints relating to both Life and General Insurance Policies. Therefore, to help individuals get their grievances redressed in a quick and cost effective manner, finance ministry has set up the "Insurance Ombudsman" Office.

Ombudsman, Superman Or Godman?

By: Nitin Potdar, M&A Partner J. Sagar Associates

SEBI to drop ombudsman regulations, eyes failsafe methods

Despite several attempts, market regulator Securities and Exchange Board of India or SEBI has failed to successfully implement the ombudsman method for grievance redressal. So now, it's time for Plan B. Tanvi Shukla & Priyanka Ghosh report.