Complaints

GST complaints ‘nearly negligible’; faster case redressal recovers Rs 14 crore, says Consumer Affairs Secy Khare

In an exclusive interview with Moneycontrol, Khare detailed the government’s push to curb manipulative online practices, strengthen enforcement bodies and speed up consumer complaint resolution.

Customer complaints are rising, but real crisis is lack of empathy: RBI DG Swaminathan J

As per RBI’s latest annual report, customer grievances saw a marginal increase in FY25, reaching 2.96 lakh complaints, up from 2.93 lakh in the previous fiscal year.

Customer complaints to RBI Ombudsman rise to 2.96 lakh in FY25

The majority of these complaints were directed against banks, followed by NBFCs, other non-bank system participants, and CIGs

Air passenger complaints spike 57% in FY25; SpiceJet, Air India lead the pack

Domestic airlines paid Rs 56.9 crore in compensation in FY25, around 11 percent more than the previous year

RBI deputy governor flags rise in customer complaints at meeting with CIC chiefs

The deputy governor asked CICs to improve the data quality, timely redressal of customer complaints, strengthening of internal ombudsman framework and streamlining the process for handling data correction requests

Around 88% of travellers believe domestic airlines cut corners, compromised on comfort: Survey

The customer sentiment survey comes when passenger traffic in India has been soaring to an all-time high with domestic airlines carrying 13.82 crore passengers during the January-November period, up 25% from 11.05 crore in the year-ago period

Govt call airlines, travel portals to discuss consumer grievances on Nov 8

"These complaints are just a tip of the iceberg. We have called a meeting on November 8 to discuss these consumer grievances with all airlines, travel portals and consumer organisations," Consumer Affairs Secretary Rohit Kumar Singh said.