Business Process Outsourcing

A year after declaring that they would create 10 lakh jobs between 2019 and 2023, the latest Teamlease Jobs and Salary Primer report paints a starkly different picture for these segments.

Top 5 BPM trends to watch out for in 2017

BPO has been renamed to Business Process Management (BPM) – encompassing a larger piece of clients‘ activities and reinforcing the impact our industry has on businesses, says Partha DeSarkar, CEO, Hinduja Global Solutions.

Eyeing acquisitions targets in banking, healthcare: Hexaware

The two possible avenues where Hexaware plans to invest are in healthcare and banking, says R Srikrishna, Chief Executive Officer

Synnex buys Minacs for $420 million

Synnex will be integrating the company into its Concentrix business segment and this acquisition will add revenue of USD 400 million to Concentrix.

Need to make internet more accessible in India: World Bank

World Bank Country Director in India Onno Ruhl said the digital revolution is transforming the world, aiding information flow and creating huge opportunities for growth and poverty reduction.

Where do BPO players stand in the struggling IT world?

Kritika Saxena tries to hunt for India's three largest BPO players' views on the second day of Nasscom India Leadership Summit.

Find out the road ahead for India's BPO industry

The BPO India Forum held in Delhi and Mumbai addressed the challenges that new technologies and the road ahead for India's BPOs.

Deal pipeline strong going into FY14: Hinduja Global

Hinduja Global Solutions says deal pipeline remains strong, and it is expecting strong growth ahead, since it has addressed issues in the domestic market and in Philippines, which had hurt earnings last year. It will also continue to seek acquisitions.

Hinduja Global will continue to seek buyouts, says CFO

Business Process Outsourcing (BPO) services provider Hinduja Global Solutions will continue to seek acquisition opportunities in areas like healthcare, human resource management, says chief financial officer Srinivas Palakodeti.

Economic Survey: See signs of upward trend in employment since Jul '09

On the employment front, the country has been able to withstand the adverse impact of the global crisis and generate employment since July, 2009.

Cos Not Realising Full Business Value Of BPO: Study

Accenture study shows only 20% of engagements are delivering sufficient business value to be classified as "high performance" BPO.

BPO firm WNS posts higher operating margin, profit in Q2

NYSE-listed WNS (Holdings) Ltd, a leading provider of global business process outsourcing (BPO) services, today said it was able to sequentially expand gross margin, operating margin and profit in the second quarter ended September 30 due to depreciation in the Indian rupee.

BPO biz as usual despite global crisis: TCS

Tata Consultancy Services' (TCS) business process outsourcing (BPO) arm sees no immediate impact on its business from the global economic turmoil, said an official.

BPOs to grow 17.9% in Asia, Asia-Pacific in 2011: Gartner

The worldwide business process outsourcing (BPO) market is forecast to grow by 6.3% globally and 17.9% in the Asia-Pacific during the year 2011, says a study by market research firm Gartner.

Experts bullish on BPO industry, see huge opportunities

Over the last ten years, the Indian BPO industry has grown to achieve a scale of more than USD 12 billion in revenues. Presently, worth nearly USD 150 billion, the industry employs over 400,000 people. The BPO industry of India is expected to undergo many minute changes.