Cos Not Realising Full Business Value Of BPO: Study

Accenture study shows only 20% of engagements are delivering sufficient business value to be classified as "high performance" BPO.

March 01, 2012 / 18:10 IST

The full business value available from business process outsourcing (BPO) today is being realised on a relatively limited scale due to deficient management behaviours and practices, a new report from Accenture shows.

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first published: Mar 1, 2012 05:58 pm

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