India’s digital payments system needs simpler KYC process to reach newer heights

Digital payments in India are projected to double by 2030.

India's digitalization journey has become a notable success, with the Unified Payments Interface (UPI) standing out globally as a model case study. The rise of digital payments in India, from $300 billion in 2018 to $3.6 trillion in 2024, with projections to double by 2030, demonstrates a significant transformation.

Robust demographic expansion, improved economic conditions, widespread internet access, and strong government support for digital infrastructure have fuelled this growth in digital payments across the country. Along with UPI, other digital payment instruments such as cards and digital wallets have also gained traction, accounting for around 10% of current digital transaction values. This progress aligns with the Reserve Bank of India's goal to widely expand digital payments.

India has established itself as a global leader in the digital payment sector, accounting for a significant percentage of worldwide transaction volumes. UPI's acceptance in several countries, with plans to expand further, underscores its international success. The decline in cash-based transactions to less than 60% highlights the widespread adoption of digital payments across India. UPI’s interoperability, ease of use, and real-time settlement have made it a preferred choice for a wide range of transactions, from peer-to-peer transfers to merchant payments.

UPI transactions have experienced remarkable growth, surpassing 10 billion monthly transactions. Additionally, with countries like Singapore, the UAE, Mauritius, Oman, and Indonesia accepting UPI payments there has been a significant increase in cross-border transactions using the UPI method of payment.

Transcending Demographic Categories

Digital payments are now preferred across demographics, significantly changing consumer behaviours for both online and offline transactions. As of 2024, UPI also boasts over 260 million users, and this number is expected to grow even further as smart devices are becoming increasingly popular.

According to a jointly produced report by AT Kearney and Amazon Pay, 90% of consumers opt for digital methods for online purchases, while 50% prefer digital payments for offline transactions as well. Digital payments are especially popular for discretionary spending such as electronics, clothing, and footwear, indicating a notable shift in purchasing behaviour.

Millennials are at the forefront of adopting all types of digital payment instruments. The primary reasons for this widespread adoption are the convenience, speed, and efficiency of digital transactions. Additionally, boomers have significantly embraced digital payments, with higher usage of cards and wallets. Adoption rates among genders are roughly equal, with both men and women using digital payments in 72% of their transactions.

Digital payment integration has been extensive in urban areas, with smaller towns reporting a 65% adoption rate and larger cities around 75%. Emerging technologies like co-branded credit cards and Buy Now, Pay Later (BNPL) schemes are rapidly gaining popularity, showing significant consumer awareness and adoption.

Merchants across various sectors, from street vendors to large retail establishments, have also adopted digital payments, which constitute approximately 69% of their transaction volumes. This adoption is driven by need to mitigate challenges like financial fraud and handling cash.

KYC Processes Have Scope for Improvement

The future growth of India's digital payments ecosystem will depend on increasing penetration in underserved segments and boosting transaction values through digital means. A collaborative effort among all stakeholders, including payment providers, governmental agencies, and service players, is essential for sustained growth.

An area for improvement that will further drive adoption involves simplifying Know Your Customer (KYC) processes, which are currently seen as cumbersome due to extensive documentation and verification requirements.

Though Aadhaar-based KYC exists, streamlining it further through advanced technologies for identity verification, such as biometrics and artificial intelligence, would securely expedite identity confirmation with minimal hassle for users. Additionally, adjusting KYC requirements to match the risk levels of different transaction types could enhance the user experience without compromising security. Simplifying KYC would improve the customer and merchant experiences and broaden access, encouraging more users to adopt digital payments.

Supportive Regulatory Environment

As India progresses towards a digital-first economy, building trust and ensuring convenience will be crucial. By addressing the needs of both consumers and merchants and fostering a supportive regulatory environment, India is poised to maintain its leadership in the digital payment sector, ensuring continuous growth and enhancing economic inclusivity.

The government's focus on creating a conducive regulatory environment has fostered innovation and growth in the digital payments sector. The Reserve Bank of India (RBI) has played a pivotal role in developing guidelines and frameworks to ensure the security and reliability of digital transactions. Measures such as two-factor authentication, tokenization, and the Payments Infrastructure Development Fund (PIDF) have strengthened the ecosystem. Digital payments' impact extends beyond the financial sector, with significant implications for economic growth and social development. Increased use of digital transactions has led to greater financial transparency and improve targeting of government subsidies and welfare schemes. Additionally, digital payments have opened new avenues for financial inclusion, particularly for underserved segments such as rural populations and small businesses, where credit and insurance products can be designed based on history of UPI transactions.

Privacy Concerns Need to be Addressed

As India's digital payments ecosystem evolves and we move into a cashless economy, challenges remain. The collection and handling of vast amounts of personal data by payment providers raise concerns about data privacy. As concerns about data privacy increase, the risk of cyberattacks, fraud, and hacking also increases. Digital payment providers need to ensure that cybersecurity measures are mandated to protect user data and maintain consumer trust in the digital payment ecosystem.

The government and industry stakeholders must work together to enhance system resilience, educate users, and promote responsible innovation. While bigger cities in the country have relatively better digital infrastructure, rural and remote areas often face issues with internet connectivity and access to digital payment services. The government should ensure that it takes measures to enhance digital infrastructure across the country to make sure there is uniform growth.

Despite these challenges, the future of digital payments in India is promising. Through collaborative efforts among the government, industry stakeholders, and users, India can continue to advance its digital payments ecosystem and achieve greater financial inclusion and economic growth. As India continues to lead the global digital payments revolution, it sets an example for other nations aspiring to create inclusive, efficient, and secure financial systems.