| Particulars | Details |
|---|---|
| Authority | Telecom Regulatory Authority of India (TRAI) |
| Nature of Action | Financial disincentive |
| Amount | ₹1,50,000 |
| Date of Order | July 29, 2025 |
| Violation Period | Quarter ending September 2024 |
| QoS Parameter 1 | Percentage of faults repaired within 5 days for urban areas (Maharashtra & Mumbai circles) |
| QoS Parameter 2 | Accessibility of call center/customer care (Maharashtra circle) |
Detailed Analysis
The TRAI order alleges that TTML failed to meet the required QoS benchmarks for its basic telephone service (wireline) concerning specific parameters. The identified issues include the percentage of faults repaired within five days in urban areas for the Maharashtra and Mumbai circles, and the accessibility of the call center/customer care in the Maharashtra circle.
Impact Assessment
The financial disincentive of ₹1.5 lakh is imposed due to the alleged failure to comply with the QoS parameters. TTML is currently assessing the impact of this order on its financial and operational activities. The company has stated that it is reviewing the order and will determine the subsequent actions to be taken.
Regulatory Context
The Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009 (7 of 2009) mandate that telecom operators meet specific QoS benchmarks. TRAI monitors and enforces these standards to ensure that consumers receive quality telecom services.
Market Impact
This regulatory action may have a minor impact on investor sentiment, reflecting concerns about compliance and service quality. However, the financial impact is not expected to be significant given the company's overall scale of operations.
