Yatra launches DIYA, a multilingual AI-powered travel assistant to help users plan trips, get cheap flights and more

Yatra

Yatra Online Limited, India’s leading online travel company, has unveiled DIYA, an advanced AI-driven travel assistant designed to transform the way travellers plan, book, and manage trips. Unlike conventional chatbots that are limited to basic queries, DIYA provides a comprehensive end-to-end travel experience, available in more than 100 languages, including regional Indian dialects.

With DIYA, users can go beyond simple searches. The platform allows travellers to plan entire itineraries, compare flights and hotels in a single query, apply personalised filters, and move directly to instant bookings—all within one conversation. The AI assistant also supports post-booking management, helping customers cancel or modify bookings, generate e-tickets, and check policies with ease.

Speaking on the launch, Manish Amin, Co-founder & CTO of Yatra Online Limited, said:
“At Yatra, our vision has always been to simplify travel using cutting-edge technology. DIYA is built to deliver fast, personalised, and multilingual assistance 24/7. Whether you are planning a family vacation, a solo trip abroad, or making last-minute changes, DIYA ensures that every step—from planning to post-booking—is effortless and intuitive.”

Key features of DIYA
• Complete trip planning: Create detailed itineraries, combining flights and hotels in a single step.
• Personalised filters: Choose based on budget, airline, location, or preference.
• Seamless booking: Book directly without re-entering travel details.
• Post-booking support: Cancel trips, manage passengers in group bookings, check policies, and access e-tickets.
• 100+ language support: Engage in English, Hindi, regional Indian languages, and global scripts.
• Image & voice search: Upload a photo of a landmark to receive insights and recommendations, or simply speak your request for faster results.

Explaining the technology behind the innovation, Dr. Shakti Goel, Chief Architect & Data Scientist at Yatra Online Limited, said:
“DIYA is the result of extensive work in AI, natural language processing, and multilingual optimisation. It not only understands complex travel requests but also executes them instantly, with cultural and contextual awareness. This makes DIYA more than a chatbot—it’s a true travel companion.”

Why it matters

The launch of DIYA underscores Yatra’s commitment to innovation and customer-first experiences. By combining planning, booking, and multilingual support in a single platform, Yatra is making advanced travel assistance accessible to both domestic and international travellers.

DIYA is now live on the Yatra website and app for all users, including guests—bringing the future of AI-powered, personalised travel planning into the hands of every traveller.