ServiceNow University launched in India with free AI courses, gamified learning

ServiceNow has launched ServiceNow University in India, a dedicated AI learning platform designed to upskill 1 million learners by 2027. The initiative was announced at the ServiceNow AI Skills Summit in Hyderabad on September 25, 2025, which brought together students, government officials, and industry leaders. The launch aligns with ServiceNow’s global goal of reaching 3 million learners worldwide.

List of AI courses

The platform offers a structured set of courses with a focus on both technical and human skills for an AI-driven economy. Key courses include:

AI Foundations – introduction to machine learning, large language models, and AI ethics

Applied AI Skills – generative AI, automation workflows, and prompt engineering

AI for Business Transformation – integrating AI into enterprise processes

Agentic AI Applications – impact of agentic AI on industries such as manufacturing, retail, and education

Data Engineering and Security – preparing for in-demand roles in data and cybersecurity

Human Skills for the AI Era – problem-solving and adaptability alongside AI

All courses are designed as gamified learning pathways, with learners earning digital badges, points, and certifications that are recognized by ServiceNow partners and employers.

How to enrol

ServiceNow University is open to learners across India, including students, professionals, employees, and partners. The enrolment process includes:

1. Visiting the official ServiceNow University platform through ServiceNow India’s website.

2. Creating a learner profile and selecting a role-based track.

3. Accessing free, on-demand courses with personalized recommendations through the AI-driven “University of You.”

4. Completing assessments to earn certifications and credentials.

The platform also integrates with university and government skilling programs through collaborations with AICTE, NASSCOM, Future Skills Prime, and state education councils.

Features and benefits

Free access to core AI and career pathways

Gamified learning with badges, ranks, and progress tracking

Role-specific courses for Administrators, Developers, Implementers, SecOps, and Platform Owners

Personalized dashboards to tailor content to individual progress

According to the 2025 ServiceNow AI Skills Research, over 10.35 million jobs in India will be reshaped by Agentic AI by 2030, creating a demand for new technical and human capabilities. With ServiceNow University, the company aims to bridge the skills gap and help Indian learners adapt to the future of work with AI-focused, role-ready courses.