Nothing to improve its after-sales service across the country with 30 new service touchpoints

Nothing

Ahead of the launch of the Nothing Phone (3), UK-based consumer technology brand Nothing is planning to expand its after-sales support infrastructure across India. The company aims to increase its total service coverage by 10 percent by the end of 2025, which will include the addition of 10 new priority desks and a broader network of service centres nationwide.

Nothing currently operates more than 330 service centres in India, including five exclusive centres in Bengaluru, Delhi, Mumbai, Hyderabad, and Chennai. These are supported by 20 priority desks, which offer fast-track assistance for select issues. The upcoming expansion will bring that number to 30 priority desks by year-end.

The company’s co-founder and India head, Akis Evangelidis, recently visited the exclusive service centre in Bengaluru and shared an update on social media platform X. He praised the centre’s efficiency, noting that 98 percent of reported issues are resolved in under two hours, and customer satisfaction has exceeded 97 percent.

Dropped by our exclusive service center in Bangalore where 98% of issues resolved in under 2 hours, with 97%+ customer satisfaction. Huge shoutout to the team for the hard work and appreciate the warm welcome. Indian hospitality never fails 🇮🇳

We now have 330+ service centers… pic.twitter.com/8q8Pk8ojvV

— Akis Evangelidis (@AkisEvangelidis) June 27, 2025

Nothing’s service expansion is part of a larger effort to strengthen its footprint in India. The company is not only ramping up its support infrastructure but is also investing in local production and logistics to improve product availability and lead times. These changes aim to enhance the post-purchase experience, especially as Nothing prepares to launch its next flagship.

The Phone (3), set to debut on July 1, is expected to be one of the company’s biggest launches yet in India. To match customer demand, the brand is making a strategic push to ensure support systems are in place well in advance.

Evangelidis added that while recent improvements are encouraging, there is still more to be done. The company continues to monitor customer feedback and intends to keep evolving its after-sales operations in line with user needs.

Nothing’s commitment to expanding its reach signals a focused effort on offering a better ownership experience, backed by faster service, increased accessibility, and continued engagement with its Indian customer base.