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Last Updated : Apr 03, 2019 06:11 PM IST | Source: Moneycontrol.com

Netizens went all out to praise Air India after a flight got delayed: Here's why

We’re sure your reaction would be no different if you learnt that the flight was delayed because the aircraft’s crew went the extra mile to look for an elderly woman’s passport bag

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Recently, an Air India flight got delayed. Instead of being annoyed, passengers had nothing but praises to heap on the crew. We’re sure your reaction would be no different if you learnt that the flight was delayed because the aircraft’s crew went the extra mile to look for an elderly woman’s passport bag, which she forgot at the security gate.

Notably, the elderly passenger had taken a connecting flight and did not realise her bag was missing until the time she boarded the plane.

The incident came to light after veteran journalist Vir Sanghvi tweeted about it; he was travelling by the same flight. Describing the “heartwarming” gesture in retrieving the bag, the scribe tweeted: “On a @airindiain flight. Ready to take off but an elderly passenger just realised she forgot her passport bag at security. Annoying to wait but heartwarming to see the staff run back to look all over for it.”

After minutes of a diligent search, the staff found the woman’s passport and the bag, and returned it to her. Lauding this effort, Sanghvi tweeted: “It is an airline with a heart,” adding, “Could have been your mom or mine.”

Soon, netizens took cognizance of the tweet and started sharing their own experiences with Air India, aside of heaping praises on the national carrier.








 
First Published on Apr 3, 2019 12:20 pm
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