During her talk, Leena Nair emphasised the importance of compassion, explaining, 'I truly believe in benevolence, in kindness, in compassion, in empathy. You’ve got to do tough things in business, but doing it compassionately is very important.'
Chanel’s ongoing AI initiatives focus on balancing technological advancements with brand heritage, with Nair confirming that Chanel is in the process of becoming 'AI-ready.' This includes setting up infrastructure systems, implementing data governance classifications, and conducting various experiments, including on-site productivity tools and chatbots on the Chanel website.
IMF chief Gita Gopinath ran into Chanel CEO Leena Nair at the 54th Annual Meeting of the World Economic Forum in the Swiss town of Davos