Customers

Bangalore Water Supply and Sewerage Board (BWSSB) to implement 3 percent annual hike in water tariff from April 1 each year

What will happen to Club Vistara points, vouchers after Air India merger? MC Explains

Due to the discontinuation of sale of flights on Vistara currently, Club Vistara members are not be able to redeem CV Points and vouchers for flights after 11 November 2024

OpenAI releasing version of ChatGPT for large businesses 

OpenAI and Microsoft have introduced overlapping services before, and it is unclear how much the two companies are competing over customers.

Uber swings to surprise profit as ridership reaches new record

Uber Technologies Inc. reported better-than-expected net income, boosted by record ridership volumes, offering evidence the ride-hailing giant is officially moving beyond its cash-burning startup past and making progress on its profitability goals.

Tech Mahindra CEO Gurnani bets big on futuristic tech, IT service resurgence

The IT services firm reported an order book of $592 million for Q4FY23, down by 25.5 percent QoQ from $795 million in Q3.

Meta lowers Quest VR headsets prices to lure customers

Its flagship Meta Quest Pro will retail for $999, down from its launch price of $1,499, and Quest 2 256 GB version for $429 from $499, Chief Executive Mark Zuckerberg said in a broadcast on its social media platform Instagram on Friday.

Boarding denials, flight cancellations, refund delays: SpiceJet faces litany of passenger complaints

SpiceJet may not have a refund issue brewing as it usually processes refunds to passengers and travel agents, it clearly has a customer service problem.

DGCA imposes Rs 10 lakh penalty on Go First

Go First has as a token of the apology offered one free ticket to each affected passenger to avail in domestic routes, valid for the next one year.

Customers complain of erroneous entries in CIBIL report that impeded grant of loans

Some customers took to Twitter to complain about entries of unpaid dues on loans and credit cards which they did not apply for in their CIBIL report

Volkswagen starts special service to help Bengaluru flood-affected customers

The automaker said that round-the-clock free roadside assistance (RSA) will be available to customers at no additional charge until September 30, 2022.

Akasa Air suffers data breach, 'unauthorised individuals' gain access to user information

In the communication posted on its website, the airline wrote: “A temporary technical configuration error related to our login and sign-up service was reported to us on Thursday, August 25, 2022.”

PayMate B2B Customers to make Utility Bill Payments using Visa Commercial Credit Cards

PayMate’s customers and users can make utility bill payments such as landline bills, electricity bills, water bills, broadband bills, among others along with their other statutory and vendor payments.

Airlines can't deny boarding to person with disability without doctor permission: DGCA

The Indian aviation regulator said that airlines from June 3 will first have to consult a doctor and get the doctor to certify if a person with a disability cannot be allowed to board.

DGCA warns airlines against offering unserviceable seats to passengers

According to rules, all materials including the aircraft seat need to conform to approved design specifications and airlines cannot sell seats to flyers that do not meet DGCA specifications.

The importance of customer metrics in revenue growth

Measurement programmes must lead to improved financial results by creating satisfied and loyal customers. For that, listen to customers, take feedback seriously and keep making changes

Meesho files criminal complaints against fraudulent users

According to its blog published earlier this month, it had received complaints of unconsented orders reaching customers.

Implementing CRM? Here are some lessons from those who faced failures  

Customer relationship management is more than just an IT program. It is the right people executing the right processes using the best possible tools that are affordable  

Amazon India eyeing to expand grocery business in small towns: Report

In the grocery segment, over 60 percent of new customers were from tier II and III cities and towns

Winds of change as banks push for video KYC, digital channels to acquire customers 

Buoyed by RBI’s video KYC guidelines, banks are looking for a faster, cheaper way of getting new customers as social distancing becomes the new normal.

RBI asks banks to offer 3-month moratorium as default with option to opt out: Report

RBI says moratorium facility should be extended to all unless a borrower chooses to opt out of it

Insurers boost phone consultation services amid coronavirus lockdown

The move comes as experts push for social distancing and the country is in a 21-day lockdown to combat spread of the infection

3 Point Analysis | Titan: Strong Q4 on the cards

Sakshi Batra does a 3 point analysis of the expectations of growth in Q4 for Titan, and whether it is the right time to invest in the stock.

Financial Advisor Forum 2016-17: Kolkata edition

Watch accompanying videos of Financial Advisor Forum to know more about what the eminent panel discussed and strategize how financial advisors can scale up their business, reach out to the millennial investors and embrace technology to serve their customers effectively.

1001 Startup Ideas - App for splitting restaurant bills

This 1001 startup idea is to establish a mobile application which will enable the customers to split bills at restaurants and while ordering food for home delivery.

Kotak Mahindra Bank dials 811 to double customer base, announces new strategy

Kotak Mahindra Bank today announced its strategic plan to double its customer base in next 18 months. For this, the bank has launched a ‘unique new phenomenon called 811’.