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In a candid interview from the US, Mathrubootham reflected on the emotional weight of his exit, the company’s culture, and his new chapter as he turns his focus to nurturing startups through his venture fund, Together.
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Freshworks also raised its non-GAAP operating income guidance for the full year to $153–157 million.
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During the Q1 2025 earnings call, Freshworks’ CEO said AI adoption had moved beyond experimentation, with nearly half of all new large deals (over $30,000 ARR) in the quarter including Freddy Copilot.
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As AI takes over more repetitive tasks, Freshworks is seeing some reduction in workforce requirements but at the same time, the firm is also hiring for key roles, including AI research and development and engineering
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Freshworks founder Girish Mathrubootham on riding the AI wave, his 2025 memoir All In, how he prefers sharing anecdotes to giving 'gyan', and his love of chess, cars and watches.
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Freshworks, which reported its Q1 2025 numbers on April 30, has raised its full-year revenue forecast by up to $4.3 million or by around 0.5 percent, fuelled by growing enterprise adoption and the integration of AI features
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The Nasdaq-listed SaaS firm now expects full-year 2025 revenue between $815.3 million and $824.3 million, up from its earlier forecast of $809–$820 million.
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In conversations with Moneycontrol, top industry executives said customer sentiment has improved markedly since the beginning of 2025 as AI is expanding their TAM.
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The remarks reflect a broader trend where AI-driven automation is redefining traditional SaaS models
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This emerging model aligns payments with the measurable value that software delivers to customers. For example, a customer relationship management tool might charge a fee on the basis of the rise in sales revenue. While the model is promising, it is not without its hurdles.
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Accel, one of the most prominent investors in Indian startups has raised a $650 million (around Rs 5,500 crore) early-stage fund, its eighth for India, to back “disruptive and category-defining” businesses. With this fund, Accel plans to focus its investments in key sectors like artificial intelligence (AI), consumer, fintech, and manufacturing.
Accel's Anand Daniel and Shekhar Kirani spoke to Moneycontrol's Chandra R Srikanth on
The Bharat opportunity
Finding the next Flipkart, Freshworks, Swiggy
Impact of AI on SaaS
Succession planning
Why starting up today requires more nuanced thinking compared to a decade ago
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The sales occurred across multiple transactions this week at an average price range of $15.33 to $16.50 per share.
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With the appointment, all executive leadership roles are now filled, Freshworks, which has undergone a management churn in recent months, has said
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This comes a day after Freshworks' CEO announced layoff of 660 employees and $400 million in share buyback.
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The firm has more than 5,000 employees on roll and has conducted multiple rounds of layoffs and management rejig since 2024.
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While announcing the earnings, Freshworks CEO said that the firm will be laying off around 660 employees or 15 percent of its overall headcount as part of its strategic priorities
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Swaminathan has joined Freshworks from ServiceNow, where he served as Vice President of Engineering, overseeing the company’s IT Service Management and Strategic Portfolio Management portfolio
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The firm also announced in an SEC filing that its Chief Financial Officer, Tyler Sloat, will take up additional role as its Chief Operating Officer.
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The statement comes amid ongoing debate among investors and founders over the sale of founder shares in secondary markets, a trend increasingly common among new-age companies
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Post the announcement, Freshworks shares rallied by 12% and closed at $14 a share on Nasdaq.
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The firm’s Free Cash Flow (FCF) was $32.8 million in Q2 of 2024 which has gone up by around 81% YoY compared to $18.1 million in the second quarter of 2023.
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Governments are increasingly turning to SaaS providers for a range of solutions, including communication and feedback tools, efficiency and productivity applications, operations and administration management software, and municipal service management products
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Woodside, who took over the reins as CEO from founder Girish Mathrubootham a few weeks ago, said he is used to working in founder-driven companies. He said preserving company culture is one of his top priorities
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The round also saw participation from angel investors including Shan Krishnasamy cofounder and former CTO of Freshworks.
