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DGCA amends norms to provide refund to passengers who were shifted to lower class

DGCA said that airlines need to carry a passenger who was downgraded to the lower class in the next available class and also provide refund.

January 25, 2023 / 05:28 PM IST
Representative Image

Representative Image

The Directorate General of Civil Aviation (DGCA) on January 25 announced new guidelines asking airlines to refund passengers that were downgraded to a lower class.

As part of the new guidelines, the aviation regulator has asked airlines to issue a 75 percent refund of the cost of ticket including taxes to passenger that were downgraded when flying on a domestic route.

Similarly, for passengers flying on international routes, if the route length is 1,500 km or lower, airlines will have to provide a refund amounting to 30 percent of the cost of ticket including taxes, if a passenger's seat is downgraded.

For international flights between 1,500 km and 3,500 km, airlines will have to provide a refund amounting to 50 percent of the cost of ticket including taxes, if a passenger's seat is downgraded.