ICICI Bank on June 24 launched ‘SmartLock’, a new safety measure that will enable customers to lock/unlock multiple banking services without any help from a customer care executive through phone or e-mail, the private lender said.
The “first-of-its-kind” measure in the country’s banking sector will be available of iMobile Pay. It will empower customers to lock/unlock access to internet banking, UPI (including payments from other UPI apps linked to the bank account), credit and debit cards, simply by clicking a button, the bank’s statement said.
The new feature also permits account holders to lock or unlock the entire iMobile Pay, the statement added.
The feature can be used to deactivate a particular banking service and in case of a possible fraudulent transaction.
The ‘SmartLock’ feature allows scheduled standing instructions (SI) and E-mandates to go through, even when a banking service is locked by the customer, the lender said.
Sidharatha Mishra, head – digital channels and partnerships, ICICI Bank said, “Safety of our customers’ accounts is of utmost importance to us. The launch of ‘SmartLock’ is yet another effort of the Bank to strengthen the safety and security of the customer’s accounts and safeguard their interest. This Do-It-Yourself (DIY) feature provides customers the convenience of enhanced security for banking services in their own hands, in one place. The introduction of ‘SmartLock’ is a part of various ‘safe banking’ initiatives of the Bank.”
Steps to use ‘SmartLock’ feature
-Login to iMobile Pay
-Click on ‘SmartLock’ feature on the bottom right corner of the home screen
-Click on key banking services that you wish to lock/unlock
-Swipe to confirm
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