December 01, 2011 / 21:37 IST
Reliance Infrastructure (RInfra) today said it has launched a geographic information system (GIS) based outage management system (OMS) in the city in a bid to resolve consumer complaints faster during power outages.
The new system will enable quick identification of probable faulty locations and reduce the response time of consumer complaints, RInfra said in a statement.
At present, RInfra, which has a customer base of 27 lakh in suburban Mumbai, uses complaint management system to keep a track on the status of consumer complaints, where status data are fed by the personnel stationed at the complaint handling stations.
"With the implementation of the new OMS system, the company will integrate the existing complaint handling system with SCADA, GIS and SAP, and identify probable faulty sections prior to the site visit by field personnel," RInfra chief executive and director Lalit Jalan said.
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