A man in Kolkata claims he has been cheated by a seller on Amazon after he bought a Tissot watch worth Rs 31,500 from the platform and after delivery found out that it was actually purchased last year. The seller had sent him a used watch. On requesting a replacement on Amazon, he was then sent another Tissot watch in an Armani box.
The customer, an investor and IIT Kharagpur almunus who goes by (@Disciplined_Inv) on X said that it has been about two weeks since he received the pre-owned watch and Amazon has not been able to resolve the matter yet. In a post titled "fraud by Amazon," he wrote: "Fraud by Amazon: I had ordered a Tissot PRX watch on 21st July from Amazon. I received the watch on 28th July from the seller Mega Store LLP. I entered its serial number to check its authenticity on Tissot's website. I found that the watch was purchased on 15th Feb 2023."
The watch, he said, was meant to be a gift for his uncle.
Fraud by Amazon:I had ordered a Tissot PRX watch on 21st July from @amazonIN. I received the watch on 28th July from the seller Mega Store LLP.
I entered its serial number to check its authenticity on Tissot's website. I found that the watch was purchased on 15th Feb 2023. pic.twitter.com/6Pa5xhiTaJ
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— The Disciplined Investor (@Disciplined_Inv) August 13, 2024
In a separate post, the X user added that when he complained to Amazon, he was sent a replacement which turned out to be a Tissot watch in an Armani box. @Disciplined_Inv also uploaded an unboxing video to prove his point.
"I received the replacement on August 6. I had raised complaint on 6th itself. I was asked to share the images (I did) on a link and was assured of resolution by August 8. I contacted again on 8th Aug and was told that they need to raise another complaint for investigation," the Amazon customer said. "They told me that they will resolve the issue by 12th August. I waited and contacted them on 12th. They kept asking me to hold and transferring the call to their seniors. This went on for 45 mins. But to no help. They again told me to wait another 24 hrs. I waited again."
There was, however, no resolution even on August 13.
The fraud seller had sent a used product. I complained to @AmazonHelp and they offered a replacement with assurance that strict action will be taken against the seller.When the replacement was recieved we found that seller had sent an Armani watch in the Tissot box.
See video: pic.twitter.com/eqw4EhzIwf
— The Disciplined Investor (@Disciplined_Inv) August 13, 2024
"This is completed harassment by Amazon," @Disciplined_Inv concluded. "Fraud. The worse customer service."
As his story went viral (it gained 18,000 likes, 4,000 retweets and more than 1,500 comments), many X users pointed out that he should not have bought the luxury watch from Amazon instead of Tissot's official website or store.
"I genuinely don’t understand why will anyone buy a high value product such as a watch or a laptop or even phone online," wrote Abhishek Kumar (@marginalideas). "One might get duped only once in 5 or even 10 times, but the headaches then is just not worth it. Better to stick to old school, offline purchase for high value products."
"Who orders Tissot from Amazon?" commented Ishwar Singh (@IshwarBagga). "With all the frauds, e-commerce platforms is only for cheap products. Buy expensive items from store."
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