Blinkit prioritises order placed from a hospital in Bengaluru, wins hearts

At least one other Blinkit customer shared a similar experience on X. (Image credit: Blinkit, @sanjeetsahooooo/X)

A Bengaluru-based customer, who placed an order on Blinkit from a hospital, praised the quick-delivery service for prioritising his order without any express request to do so.

Sanjeet Sahoo, a product manager with Groww, took to X to share his experience. "My heart goes out to the person who has thought of optimising for this, thanks Blinkit," he wrote. Sahoo also shared a screenshot of the order which showed a notification from the app that read: "We've prioritised your order! We noticed your order is from a hospital. Sending you and your dear ones our warm wishes."

My heart goes out to the person who has thought of optimising for this, thanks @letsblinkit pic.twitter.com/eh010zZXrV
Sanjeet Sahoo (@sanjeetsahooooo) December 30, 2024

The gesture won quite a few hearts.

X user Dr Bhumica Agarwal (@imahappysoul12) shared a similar experience. "[It's] definitely a novel step. I ordered some stuff from the hospital today through Blinkit and called the delivery person to ask him to deliver to our room. I was skeptical that he might give reasons like no parking. But, he delivered it to our room without any questions. Thank you people for your empathy."

Another user Akash Singroli (@akash_singroli) commented, "These small features create great customer loyalty for Blinkit. Their print feature is also a saviour!"

"High time to call out and thank people/teams who come out with such ideas. Prime example of humane design," wrote Shrey (@shreysinh).

A few other users also shared that other food and grocery delivery services such as Zomato also provide similar prioritisation.