Central Consumer Protection Authority (ccpa)

The CCPA, led by Chief Commissioner Nidhi Khare, observed that Ola's no-questions-asked refund policy only provided coupon codes for future rides, without giving consumers a choice for bank account refunds

Over 10K consumer complaints against Ola Electric in last 1yr; CCPA issues notice to company

The National Consumer Helpline (NCH) has been getting complaints against Ola Electric for the last one year, which were escalated to higher levels at the company for redressal "but there was little interest shown in redressing these complaints", said a source

CCPA warns celebrities, influencers to refrain from promoting betting, gambling

The advisory, in accordance with the Consumer Protection Act, 2019, has emphasised the prohibition of advertising, promotion, and endorsement of unlawful activities that are prohibited under various laws.

CCPA prepares draft guidelines to curb coaching centres from making false claims in advertisements

The draft guidelines will be approved and issued soon, Central Consumer Protection Authority (CCPA) Chief Commissioner and Consumer Affairs Secretary Rohit Kumar Singh told PTI.

Most online travel platform users face price manipulation, other dark patterns: Study

India has banned use of dark patterns, intended to deceive or manipulate customers’ choices, on e-commerce platforms

MC Exclusive | Government body pulls up Amazon India for ‘dark’ practices forcing consumers to sign up for Prime membership

Following a crackdown on Amazon's dark pattern practices in the US, the Indian government is also looking to take action against the e-commerce giant.

What are dark patterns and why has the Indian government banned them

The new guidelines were formed in consultation with Advertising Standards Council of India (ASCI), law firms, and e-commerce platforms

Service charge guidelines violation by hotels, restaurants to be viewed seriously: CCPA

In the letter to district collectors, the CCPA has written with the explicit instruction that charging a service fee in violation of the rules is an unfair business practise and affects the rights of consumers as a group, and that complaints of this nature must be given top priority.

Hotels, restaurants barred from levying service charge by default

Following increasing number of complaints, the authority released guidelines to combat unfair trade practices and violations of consumer rights.

Storyboard18 | Decoding govt’s new guidelines on celebrity endorsements & surrogate ads

The government’s latest guidelines around celebrity brand endorsers, ads targeting kids and surrogate advertising has created quite a stir. Here’s how it works.