Infosys CEO Sikka says customer satisfaction at 10-year high

The feedback scores on satisfaction from customers jumped 12 points from last year. Satisfaction at the CxO levels also grew by 7 points, says Sikka.

November 10, 2016 / 12:37 IST

26 Aug, 2025 12:21

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According to Economic Times, Infosys CEO Vishal Sikka, in an e-mail to employees, has said the company's Zero Distance programme has helped improve customer satifaction to a ten-year high. Competitiors, inspired by Infosys' succes, have followed suit, Sikka adds.Zero Distance is an Infosys initiative to boost innovation and promote improvements in the company's ongoing projects.The feedback scores on satisfaction from customers jumped 12 points from last year. Satisfaction at the CxO levels also grew by 7 points, says Sikka.In the mail, Sikka also says the company is rapidly progressing towards automation and innovations in the entire service industry.

first published: Nov 10, 2016 10:05 am

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