ServiceNow says 45% of its global product engineering is now done from India

CTO Pat Casey says ServiceNow views India as a market where the company wants to expand its customer base and go-to-market investments. (file photo)

• Over 45 percent of ServiceNow's global engineering work is now done in India
• Hyderabad is ServiceNow's largest engineering site worldwide
• ServiceNow plans to expand AI-focused teams in India this year

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ServiceNow has deepened its engineering and product development footprint in India, with the enterprise software company saying more than 45 percent of its global product engineering work is now done in the country.

India also accounts for more than 20 percent of the company’s global workforce. Nearly one in five of the over $10-billion company’s roughly 28,000 employees are based in India.

The development comes at a time when ServiceNow is focusing on AI-led workflows and agentic automation, with Indian enterprises increasingly adopting autonomous capabilities across IT and business operations.

“Over half of my global engineering is run out of India,” ServiceNow chief technology officer (CTO) Pat Casey told Moneycontrol, adding that Hyderabad is the company’s single largest engineering site globally.

He also added that the company has built India as a full-featured engineering hub, spanning application engineering, platform engineering, AI, database, and integration work.

Last week, ServiceNow vice-chairman Nick Tzitzon said Indian enterprises are among the company’s most innovative customers globally and could become the role models for how AI adoption plays out in the enterprise.

“India is our pride and joy,” Tzitzon told Moneycontrol at Davos on the sidelines of the World Economic Forum 2026, pointing to ServiceNow’s international development centre in Hyderabad.

Hiring shifts towards AI roles

ServiceNow said it expects continued momentum in India, driven by the country’s importance both as an engineering base and a growing market.

The company said it is planning to expand teams in Hyderabad this year, focusing on roles such as software engineers with AI skills, machine learning specialists, research scientists, and forward-deployed engineers.

AI proficiency is increasingly treated as a baseline expectation in engineering hiring.

“If I’m hiring you as an engineer in this day and age, using an AI coding assistant to help write your code, it is the engineering equivalent of me hiring you as a carpenter and you using an electric saw,” he said.

Becoming Default: Agentic AI

ServiceNow also said enterprises in India are increasingly moving beyond basic AI assistants and adopting more autonomous models.

“Across our newest projects with major Indian customers, in technology services, BFSI, manufacturing and global capability centres, the majority of new automation initiatives include agentic elements from day one,” the company said.

This is a shift from AI saving small chunks of time for humans to AI taking on complete tasks.

Beyond product engineering, Casey said ServiceNow views India as a market where the company wants to expand its customer base and go-to-market investments.

“We absolutely view this as a market that we want to not just run an engineering site here, but I want to be part of the local economy,” he said.