ChatGPT was down for thousands of users globally, here's what OpenAI has to say about it

ChatGPT

ChatGPT users across the globe faced an outage, leaving many unable to access the AI chatbot via the app or website. The outage also affected OpenAI’s Sora and ChatGPT API, impacting services that rely on these tools. According to Downdetector, around 22,000 users reported the issue and many reported the outage on the social media platform, X.

OpenAI has confirmed the outage through its Status page. The company first reported the issue at 20:28 PST on February 5, 2025, stating that it was investigating the problem. This was followed by updates at 20:36 PST and 20:44 PST, with OpenAI mentioning that it was continuing to investigate while observing signs of recovery in API and Sora services.

According to Downdetector, the outage began at 9:14 AM IST and has continued for several hours. Many users reported that they were unable to access ChatGPT’s web platform and mobile app. The issue also extended to OpenAI’s API, which affected developers and businesses that integrate ChatGPT into their applications.

OpenAI has not disclosed the specific reason behind the disruption. The company has only stated that it is actively investigating the problem and the fix has already been implemented. As of the latest update, OpenAI has observed partial recovery in some services but continues to work on a full resolution.

During the outage, users reported being unable to access ChatGPT’s services on both the web and mobile platforms. Some also experienced issues with applications that rely on OpenAI’s API.