Kiran Mazumdar-Shaw slams IndiGo over ‘uninviting, tasteless’ gourmet menu: ‘Please do a customer survey’

Shiv Sena (UBT) MP Priyanka Chaturvedi also responded to the post, agreeing with Shaw’s comments

Biocon chairperson Kiran Mazumdar-Shaw has expressed disappointment over IndiGo’s in-flight gourmet cuisine, terming it “tasteless”. Her post ignited a discussion about the quality of food served on airlines.

“This what @IndiGo6E calls gourmet cuisine for the Stretch passengers! I prefer their regular items! Oberoi should introspect on this uninviting and tasteless menu - pls do a customer survey n I bet you there will be a 100%,” the Bengaluru billionaire wrote. IndiGoStretch serves as the airline’s premium business class.

The menu included items like German lentil and feta salad with beetroot galouti, lavash with cream cheese yoghurt dip, thandai tres leches cake, and pink salt and pepper mixed nuts.

This what ⁦@IndiGo6E⁩ calls gourmet cuisine for the Stretch passengers! I prefer their regular items! Oberoi should introspect on this uninviting and tasteless menu - pls do a customer survey n I bet you there will be a 100%👎 pic.twitter.com/xDk76MPFXZ

— Kiran Mazumdar-Shaw (@kiranshaw) October 17, 2025

Social media users react

Kiran’s post sparked numerous reactions from users weighing in on in-flight dining quality.

An X user asked, “What would you rather prefer?” To which, the billionaire responded, “My magic upma or noodles or even sandwiches!” Another added, “Haha, I feel you! The 'gourmet' label often raises expectations, but the reality on board sometimes falls short. A good lounge meal before departure really sets the bar high, and yes, domestic in-flight menus often struggle to compete. Maybe airlines should run proper customer surveys before calling it gourmet.”

A third said, “Agreed. The food has really gone downhill. Feels like sterilised food served in an ICU.” A fourth wrote, “Not appetising at all, just fancy words!”

Another shared, “We got worse! Cold bland salad for dinner with a tasteless gulab jamun cake. The nuts were great though!!”

Shiv Sena (UBT) MP Priyanka Chaturvedi also responded to the post, agreeing with Shaw’s comments. “Absolutely agree! Tasteless, cold and unappetising,” she wrote.