G20 Summit: IndiGo, Vistara and Air India offer one-time waiver to passengers

G20 Summit 2023: All types of commercial vehicles, including the buses already present in Delhi, shall be allowed to move on Ring Road and the road network beyond Ring Road towards the borders of Delhi.

In the wake of G20 Summit on September 9 and 10, many airlines including IndiGo, Vistara and Air India announced a one-time waiver to passengers travelling to and from the national capital between September 8 and 10.

"Customers are being offered the option of rescheduling or cancelling their flights with refunds. Passengers have been notified about flight cancellations and to schedule changes in advance," said IndiGo.

"In case of any further queries, passengers are requested to contact our customer care numbers at 0124 6173838 or 0124 4973838," the airline stated.

Similarly, Air India also announced that passengers holding confirmed tickets to and from Delhi between September 7 and 11 will be given a one-time waiver of applicable charges. Vistara has also made a similar commitment to passengers holding tickets from September 8 to 11.

Meanwhile,  recently the Delhi Police had issued fresh guidelines for routes to be taken by passengers from north and east Delhi to reach the Indira Gandhi International Airport. The routes mentioned on X (formerly Twitter) are as follows:

They have also mentioned the routes to be taken by those coming from New Delhi and west Delhi to reach the airport. They are:

There will be no disruption to essential services and supplies such as milk, vegetables, medicines, and more, the authorities have confirmed.

Earlier on August 24, the Delhi Police had advised those visiting Lutyens’ Delhi and the main venue during the G20 summit to travel by metro and avoid private mode of transport. They also said that while interstate buses will be allowed inside Delhi, they will not be allowed to be terminated at the ISBT.

Addressing a press conference, Special Commissioner of Police (Traffic) Surendra Singh Yadav said the people coming from airport to Lutyens’ Delhi will be allowed entry only after verification of their IDs. "NDMC will be a controlled zone. People should use the metro if they have a purpose of visiting the New Delhi area. They should not use private mode of transport,” he said.

Yadav said heavy goods vehicles will not enter Delhi. Essential services, metro services, and city bus services beyond Ring Road will continue to function.

Restaurants, malls, and markets will remain shut in the NDMC area however there will be no restrictions outside NDMC limits.

"Restrictions will be there near the venues and in NDMC areas. There will be regulations during the visit and movement of heads of the states and VVIPs. It will be a dynamic arrangement," said Yadav.

"All government and private offices and educational institutions across Delhi, and all markets and banks in the New Delhi police district, will remain shut on September 8, 9, and 10, according to an order issued by lieutenant governor (LG) VK Saxena. The order was issued on the request of the Delhi Police," reported Hindustan Times.

Certain restrictions will be in effect from midnight on September 7 to midnight on September 10. These include the closure of Mathura Road beyond Ashram Chowk, Bhairon Marg, and Purana Qila Road. With the exception of goods vehicles and buses, general traffic will be allowed entry into Delhi via the Rajokri border. Additionally, traffic will be diverted from NH-48 to Rao to Tula Ram Marg-Olaf Palme Marg. No vehicular movement will be permitted on NH-48 towards Dhaula Kuan.

Ambulances will have unrestricted movement during the summit.