"Irregular traffic" is responsible for several users facing a delay in accessing the income tax e-filing portal, the Income Tax Department said on July 2.
The statement comes amid several taxpayers complaining to the I-T department about the inordinate delay they were facing in accessing the portal for e-filing.
According to the taxation body, software major Infosys, which has developed the e-filing portal, is addressing the issue with "proactive measures".
"It has been noticed that taxpayers are facing issues in accessing ITD e-filing portal. As informed by @Infosys, they have observed some irregular traffic on the portal for which proactive measures are being taken. Some users may be inconvenienced, which is regretted," the I-T department tweeted.